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| Just walked in to the shop and picked up a South Stand ticket. So, they are obviously available.
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| Quote ="getdownmonkeyman"Just walked in to the shop and picked up a South Stand ticket. So, they are obviously available.'"
So the rumour I heard about the South Stand being over-sold due to the online ticketing problems mustn't be true then. I'd be interested to know how many tickets are left for the game. I really thought it would sell out.
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| Quote ="Rugbychick™"So the rumour I heard about the South Stand being over-sold due to the online ticketing problems mustn't be true then. I'd be interested to know how many tickets are left for the game. I really thought it would sell out.'"
I'm not convinced it will sell out> Hudds won't bring many & there will still be seats in the East & North
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| Christ on a bike. I ordered East stand tickets becasue I was told south was sold out.
Sounds like a bit of a balls up this one.
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| Quote ="getdownmonkeyman"Just walked in to the shop and picked up a South Stand ticket.'"
Nice. Saved you a few quid then.
Just me and the old man Friday - do stop by to say hello, especially if you are suitably 'refreshed'.
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| The south stand is not sold out as of this afternoon due to the duplicate order, online booking fiasco.
I asked at the shop after picking up tickets myself.
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| Quote ="kev123"The south stand is not sold out as of this afternoon due to the duplicate order, online booking fiasco.
I asked at the shop after picking up tickets myself.'"
Oh dear. I almost feel guilty about making my dad go and pick my ticket up. Oh well.
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| Quote ="Ian 77 Redux"Oh dear. I almost feel guilty about making my dad go and pick my ticket up. Oh well.'"
That's what Dads are for. Circle of life, etc.
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| Just had a nice reply back from Andy Gatcliffe. The club do listen and do care. The key is being polite, to the point, and dealing at the right level.
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| i dont remember any mad scramble for tickets for last years play offs im glad it appeals to wire fans this year though, be nice to have a decent atmosphere for once
oh and before you start
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| Quote ="Paul Youane"You would hope that if we are lucky enough to reach the Grand Final then the club would have the Seetickets and Gigsandtours platforms made available for the processing of on-line orders.
However remember back a couple of months and there was much dissent on here that the tickets for the Aus v NZ Four Nations match were sold through these outlets rather than the club's own website. To think that lots on here questioned the legitimacy of these websites in comparison to Wolfware-online.
I wonder how many of the orders they got were from season ticket holders? It would have been better to allow for ticket purchses made during the two weeks they were on sale prior to the date being confirmed to have been cancelled/refunded if the date when set had been in-convenient. That said I was always going to attend but still ended-up queing with numerous other season ticket holders on Saturday morning; I accepted the hour wait as being of my own making.'"
here's a thought though, i am still not in reciept of my tickets for AUZ V NZ despite buying them online the day they came out!
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| Quote ="SLIMply winning!"here's a thought though, i am still not in reciept of my tickets for AUZ V NZ despite buying them online the day they came out!'"
Me neither, but I did get an email about them from Seetickets saying that they would arrive about two weeks before the match.
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| Quote ="Jax"Me neither, but I did get an email about them from Seetickets saying that they would arrive about two weeks before the match.'"
you've made me feel better now, thanks!
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| Quote ="SLIMply winning!"despite buying them online the day they came out!'"
You should have waited for this;
[url=http://www.plus.net/fournations/#Free Tickets[/url
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| Phoned late yesterday afternoon and a very helpful lady checked their "list" and told me that my tickets were okay and that I would get my refund.
Also emailed Ian at the club and got a reply this morning confirming that everything was sorted and he had been assured that the system glitch was sorted now.
So a big thanks to the folks behind the scenes for sorting things out.
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| Got told today after the postie had been with no ticket that no tickets will be posted out u have to collect them !
When I went to the shop they told me they phoned everyone whom ordered tickets online for postage !
Strange no one phoned me minor cock up by the shop but couldn't give a toss got my ticket now so don't care !
Anyone hoping to get home today and find their ticket has been posted will be disappointed so if u read this go n collect it from the shop !
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| According to the online site - only West stand tickets available....
Not sure if this takes into account their coc4-up with the multi ticket sales.
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| So the general jist of this thread is pay on the gate is the way forward then? Glad you've all had a fun week queuing or risking bank charges. See you tomorrow with cash in my pocket.
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| Quote ="Dropkick Murphy"=#FF0000So the general jist of this thread is pay on the gate is the way forward then? Glad you've all had a fun week queuing or risking bank charges. See you tomorrow with cash in my pocket.'"
Only works if :-
a) You dont want a seat
b) You dont want to go in the South stand
c) the club hasnt decided to make it ticket only on the turnstiles and you therefore have to queue up at the ticket window.
It was a hiccup, OK A BIG hiccup, but has been sorted. The club wont be the first business issuing tickets to be hit by such an issue. 3 years ago I had money for a holiday taken twice against my credit card. You think £400 is bad..................try £3000. The measure of the club is how quickly they sort it out and what they do about people who suffer financially because of it.
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| Quote ="Wires71":3egk0wbiThe key is being polite, to the point, and dealing at the right level.'" " statements, as those kind of things will (even though it is not intended to, as such) directly insult the person who whom you are directing your complaint and leave them feeling less sympathy for you. Not that it should matter, but it's human nature and you'll almost certainly always get a more positive response if you keep your cool when complaining.
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| I'd hazard a guess that the PSP which hosts the payment side of wolfware online were caught on the hop and simply didn't expect (or weren't told to expect) the increased demand on their platform, it might sound like a silly statement but capacity planning is a big issue on internet systems and for high volume operators they will never knowingly put more resources on to a given client than is absolutely necessary. I wonder who the PSP is that the club uses?.
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| Quote ="Dropkick Murphy"So the general jist of this thread is pay on the gate is the way forward then? Glad you've all had a fun week queuing or risking bank charges. See you tomorrow with cash in my pocket.'"
You've not mentioned you'll be paying more than those who purchased in advance though have you.
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| Quote ="fez1"According to the online site - only West stand tickets available....
Not sure if this takes into account their coc4-up with the multi ticket sales.'"
You can buy tickets for any stand at the shop.
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