Can I just ask people who have problems in the shop NOT to have a dig at the staff - I was in there most of the morning and it was a technical problem 'off site' which neither the service engineer nor any member of staff could fix instantly.

The shop staff DO put in a lot of hours and work very hard so bear this in mind before you have a rant - constructive criticsm can be useful but constant negative comments are demoralising.

These forums are read by most of the staff, so think on before posting your 'daily whinge!'

If you read my post properly you will have seen that I actually praised the shop staff. The general problem with ticketing, for such as derby games, etc, which most of us will have experienced, lies above them. They had to rely on laptops IIRC last year! Admittedly some problems cannot be avoided but they do seem to happen all to often. I don't believe I am the first and only person to 'moan' about this, I recall it was raised with Neil Hudgell on a forum or Q&A session and he admitted there were problems in this area that needed improvement

I think the words 'Once again' suggest that it wasn't? Admittedly they do seem to happen at the worst time!

my missus went in on Monday morning to get me and my lad away shirts, and she said although the shirts were still in the boxes there was no panic/delays/hassel at all, not even a very big que. And a tenner of mine and a fiver off the lads too with the membership scheme.