Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price?

Many thanks Chris, I'll try again.

Just tried again and the price didn't change. Any other ideas anyone please?

Does your membership number show at the top of the screen when you first login?

Many thanks for the replies. Yes my membership number does come up and one time when | tried an error message appeared that I had no membership to renew! Suppose I'll just have to go into town then. Just hope that the pass will work at the turnstiles once I've renewed!!

.... give them a ring (when they're next open)....

Thanks CCS. I did try renewing over the phone on the number they published. It said ticket office was closed. So I googled shop opening times and the ones I pulled up were different from those you posted. Mine said Saville Street was open. So off I went into town only to find the bloody shop was closed! No wonder people don't renew their passes!

... try ringing tomorrow.

Anybody know when membership cards are sent out or available to pick up?

If you’re renewing, last season’s card is still valid.
New cards are only issued for new members.

New membership, guessing should hear something shortly

Thought may of gotten something through the post, detailing what happens next

Well done taking out a new membership under Covid circumstances. Just need to chill now you’ve done the hard stuff.

One of the shop staff said it would be January for new passes.