Hi Martin,

Sorry for posting direct on the forum. I would PM you but I can't remember your username and have been unable to find it on a search on here. Last year I e-mailed the club direct with a query to James Elston and never received a response.

I'd like to feedback my rather unpleasant experience with the club shop yesterday.

It began on Thursday afternoon when I called the shop and spoke to a lovely girl called Laura/Lauren. My first query was whether I should give advance notice that we wanted to redeem our bring a friend voucher in one of our season tickets for the Widnes game. She said there was no need for advance notice and that we could call into the club shop before the game to redeem it.

I also asked about the Saints DVD offer and agreed to renew our two tickets in the East stand wings over the phone so we could get the DVD for £5. As a result my card has been charged £305. I enquired about getting a receipt and she advised that I could collect it in the shop on Sunday with the DVD.

We called into the shop an hour before kick off yesterday. Admittedly the shop was busy with a queue to the door but I suppose this was to be expected. We went to redeem the bring a friend voucher yet found the woman behind the counter very short and unaccommodating. We asked for a ticket in the East Stand (since that is where our 2 season tickets are for). She flat out refused saying they are all season ticket holders only and just gave me one standing ticket!

I know for a fact that there is an unreserved seating area in the East Stand in the block right beside ours (we sit in block C). I also know that the seats directly to the right of us are rarely occupied (I've only seen them occupied during the Wigan and Cas games.) I don't recall the seats directly in front of us ever being occupied. Irrespective we could have all sat in the unreserved seating area which appeared to me to be about 60-70% empty last night.

As a result I left my fiancée and future mother in law to sit in our seats whilst I went into the standing area. (I had to let them take the seats due to health reasons, one of them can't stand for a full match). So much for going to the game as a family when we've driven 50 miles one way to get to the game!!!

Further, thankfully my DVD was waiting for me but no evidence of a receipt or proof of purchase for our 2 season tickets next season. As a result if our season tickets are not sent out to us for next season I have nothing to prove to the club that the £300 they have deducted from my credit card is for these. I am now extremely concerned about this, it is a lot of money!!!!

The lady in the shop was quite stressed, clearly unable to handle a busy shop which to be honest would be expected on the last home match of the season. If she was polite and understanding it would have been a lot more helpful. We were not in a position to argue with her since the shop was so busy but we were highly disgusted by her attitude.

How are we supposed to encourage new people to come to matches when we receive this response and can't be together in the ground or obtain confirmation on expensive purchases.

Please feel free to PM me if you require any personal details from me to ensure we are comfortable in knowing that our £300 is accounted for correctly and receipted.

Hi wild shot. I can see that you have had a bad experience but I would suggest that you ring the club and speak to them today. The tel no is 01924 211611. In a time of great things going on its always disappointing that not everything works as we wish but I do think you rant could have waited until you gave the club a chance to right the situation. You could always ring your bank and they would confirm your payment? Hope you get it sorted. Ps why didn't you tell a steward the seating situation or pay the quid or so extra to transfer the ticket. Hope you don't have problems at Salford. Wtid

Interesting this,i enquired earlier in the year about transfering into the east stand from the ground and was told to knock on the side door and pay a few quid to get in. I decided to do this at yesterdays match but when i got to the door and asked the steward i was told we could no longer do this it was stopped last year. I does seem bizzar that the club are wanting to increase revenues but refuse to take advantage of this especially as blocks 'A' and 'B' have been three quarters empty every game this season, i know this because i stand at the front of this area. Not very profesional.

As for emailing and contacting through facebook, I have tried both re. purchasing dvds.
Response nil.
This needs addressing..

Sadly, some time ago I emailed the club for some information - nil response. And twice, when ringing them early in the week, the automatic answering message was offering tickets for the match that had been played the Sunday before. It's not rocket science to have someone update the message first thing Monday morning, is it?

It would seem we still have a way to go on customer service issues.

true Wakefield way while were up enjoying the recent good form we look to find faults on here

might it not be worth while address all complaints to club direct or even just take time in calling when its less hectic

I too would like to see some issues addressed but thought if they was that serious that it could be done through the supporters trust as they are the voice for the supporter

Have you not read the previous posts, thats why they are raising it on here.

Together we are stronger is work in progress and its got to work both ways.

I have to say, this isn't the best way to deal with things like this.
Putting an open post on a forum is not the way to contact the club if you have an issue.

Although the club are good at picking things up like this, personally I wouldn't expect this to be better than calling the club directly. You risk your issue being lost in all the other posts on here and that certainly isn't the clubs fault.

I have to say I have always had great service but I clearly live closer than you and it is difficult to get things done at quiet times if you are travelling. Hopefully they'll sort it out for you.

oh yes seen them but I'm sure ranting on here isn't the answer is it

Just to end this thread, Can you forward any complaints to davidelongo@wakefieldwildcats.co.uk Thank you Davide

Just to end this thread, Can you forward any complaints to davidelongo@wakefieldwildcats.co.uk Thank you Davide

Thank you Davide, I have sent you a private e-mail from my hotmail account about this matter.

Moderators could you please lock this thread?