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Has anyone else had a problem with their season ticket not letting them in?

Tonight mine "went red" instead of green and I had to get a paper ticket from the ticket office. I had my son's season ticket with me as he could not go and they checked that and it was stuffed as well.

The person in the ticket office spoke to someone on the phone and said a number of season tickets have been issued with duplicate numbers so now I am waiting for new season tickets to be posted for Friday!

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That happened with mine last night. Brought it to the attention of the gateman, and he waved me through - this was about 15 minutes before kick off.
I was going to see if this happened again next week on the basis it was a one off 'rogue' occurance before getting in touch with the club via e-mail.
Problem didn't happen at the Huddersfield and FC games, so may fire off a mail on Monday in view of the above.

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Mine as well. The girl at the ticket office said it had been deactivated as I'd upgraded to exec seating - I said that's news to me! Took ages to sort out, eventually she gave it me back and said it was reactivated, and I got in no problem. Then I found somebody sat in my seat with a printed ticket for it - good job one of my mates didn't come so we could all shove along one. Going to ring the ticket office on Monday to double check mine's still OK - don't want anyone sat in my seat on Good Friday!!

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Quote: Madge "Mine as well. The girl at the ticket office said it had been deactivated as I'd upgraded to exec seating - I said that's news to me! Took ages to sort out, eventually she gave it me back and said it was reactivated, and I got in no problem. Then I found somebody sat in my seat with a printed ticket for it - good job one of my mates didn't come so we could all shove along one. Going to ring the ticket office on Monday to double check mine's still OK - don't want anyone sat in my seat on Good Friday!!'"


I got my seat OK but there is a vacant one alongside my two and a couple turned up with printed tickets, so my son's seat had been sold for the game.

I will also be ringing tomorrow to find out what is going on. We have had these seats for years and there is no way some ticketing screw up is going to change that.

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Mine wouldnt work but took it to the ticket offixce on Saturday and they said it was fine and nothing wrong with it.

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The reply I've received back from the club states that the problem is understood to be with the turnstiles rather than the cards themselves. It's been passed on to the stadium safety team, and should be sorted for Friday.

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I rang up today and asked for my ticket to be checked - the guy who answered checked and said it was activated ok and will be ok on Friday. What happens if someone's bought a ticket and is in your seat? Who gets to stay there?

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Quote: Madge "I rang up today and asked for my ticket to be checked - the guy who answered checked and said it was activated ok and will be ok on Friday. What happens if someone's bought a ticket and is in your seat? Who gets to stay there?'"


Didn't you ask them that when you rang up?

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Quote: Madge "I rang up today and asked for my ticket to be checked - the guy who answered checked and said it was activated ok and will be ok on Friday. What happens if someone's bought a ticket and is in your seat? Who gets to stay there?'"
Just depends who's the biggest icon_biggrin.gif

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Quote: Madge "I rang up today and asked for my ticket to be checked - the guy who answered checked and said it was activated ok and will be ok on Friday. What happens if someone's bought a ticket and is in your seat? Who gets to stay there?'"


Should be in reality the season ticket holder.

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Quote: StH18386 "The reply I've received back from the club states that the problem is understood to be with the turnstiles rather than the cards themselves. It's been passed on to the stadium safety team, and should be sorted for Friday.'"


probably right...my little lads ticket wouldnt work last week end at Latics game. That was West stand and a normal match day ticket. We moved to the next turnstile and his ticket worked, but mine didn't..so des suggest a turnstile problem

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Quote: wigan pie man "probably right...my little lads ticket wouldnt work last week end at Latics game. That was West stand and a normal match day ticket. We moved to the next turnstile and his ticket worked, but mine didn't..so des suggest a turnstile problem'"


But the people getting in to find somebody with a printed ticket for their seat does suggest some other issue. As surely a fault with a turnstile barcode reader alone wouldn't result in a reserved STH seat being sold to somebody else at the ticket office?

Hopefully the issue has been resolved or it could cause some serious issues at Friday's sell out match.

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Quote: wiganermike "But the people getting in to find somebody with a printed ticket for their seat does suggest some other issue. As surely a fault with a turnstile barcode reader alone wouldn't result in a reserved STH seat being sold to somebody else at the ticket office?

Hopefully the issue has been resolved or it could cause some serious issues at Friday's sell out match.'"


Well I rang the ticket office Monday and they said the tickets were to be posted back to me but no sign yet. If they don't turn up tomorrow I can't go because there is no way I can't justify turning up early enough, given where I live, to get to the ticket office to try and claim my seat with the possibility its been sold to someone else.

Looks like another phone call tomorrow.

This is a total joke.

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