I think we have all had some kind of experiance in the club shop some time or other!!
Some people are cool under preasure and can problem solve no problem,others may get kind of flustered and dont quit know how to deal with a situation!
i always find chris the biggish guy in the shop very helpfull he wont let you walk away untill you are happy kind of thing!
some of the younger girls in the shop tend to stare at you and go red when you ask a certain question!!
But they are quite right a season ticket is required when purchasing anything in the club shop,its just about the way you go about telling people that really matters!.Has for the traffic in and around the town,well its like that every bloody day of the week...

I have never had a problem with any member of staff in the club shop and Julie the "MILF" as she has been called on here in the past much to her annoyance is always more than helpful,and a real looker as well! Remember the rules of purchase in the shop are set by the club not the staff. I have witnessed the staff subjected to terrible treatment from members of the public in the shop. If you treat them with respect and are polite to them then you will find them helpful. If you are going to go into the shop and rant about how long it has taken you to get there(no fault of the shop staff that,is it?)and you don't have the required documentation to make a purchase then who REALLY is at fault here????????

Really? What type of questions have you been asking them? LOL.

Don't get me started on the club shop tend to send the missus for anythin from
Now on thinkin of buying merchandise from asda or something

General service in there is always up and down, from my past experiences they have pretty ordinary especially when you compare the quality of customer service you get in other areas of retail or supermarkets these days.

Clubshop strikes again
They are only doing their job bless 'em and i wouldn't think it pays that well.

What other areas do you get decent service in ...? we dont do customer service in this country...?

I shopped in the Co-op on Holes Lane Woolston a couple of Weeks ago and not once throughought the whole transaction did the till operator say one single word or even remotely acknowledge my presence.

it happens all over unfortunately the pleasant shop assistants are few and far between....

I have always been dealt with fine in the shop, as has my daughter and her mates. The only problems we have ever had is in relation to the items themselves rather than the purchases and these were sorted out without issue.

Slightly off topic but have been told that the issue about vouchers being detached from season tickets WILL be more strictly enforced at the turnstiles this season. If you aint got the full season ticket, you aint getting in.

They have said that for ages. Don't see why it just gives clumsy people like me the chance to lose my season ticket.

I thought I was on RedVee for a minute then We have a similar thread about our club shop which is numerous pages long. lol

Dont forget this year if you dont rip the ticket out of the book in front of the turnstyle person you wont be allowed in. No book no entrance, you have been warned.!!!!

Good post. I'm not criticising Wolfware - usually fine with me when I go in (funnily enough I'm always fine with them first) - but then it depends what you are expecting. It's a shop. Not a first class hospitality lounge. So if you go in with reasonable expectations and behave reasonably yourself, you shouldn't be disapointed. I've some shocking behaviour from customers in there.