Don't mean this to be funny or pedantic but if your Dad was told the week before to bring his full booklet then wouldn't it make sense based on this experience to take your booklet when you went in? Sounds like you went in expecting to be told you needed your booklet choosing to show your objection because you didn't agree to it. The staff don't stand a chance if customers are deliberately being arkward.'"

My apologies I read it wrong

Never had a problem in the shop personally.

Going back to the original post and having witnessed the incident I feel you are misleading people so I will give my version of events. Once you was told you needed voucher 14 to purchase your stains ticket your attitude became aggressive, the assistant then offered you an alternative, which was for the staff to put the ticket away for you and then the next time you was passing the ground to pop back in with the voucher to collect the ticket which you refused, and then demanded to speak to the manager, whilst one of the girls was getting him you starting swearing at the other assistant who informed you that swearing won't be tolerated, you responded by then threatening to swear at the manager upon his arrival, you then walked out the shop shouting more obscenities at the assistant about how the shop/club is being run, I hope this sets the record straight for all the readers

He needs something for his Tourettes i think!!!!
How many people did he swear at?

can i ask how you know that this exact thing happened and that it was this same poster that is the culprit(for lack of a better word)?

not denying it, just interesting that you know it was him exactly!

I was being served at the next till to the incident,

fair play mate, as i said, was just wondering! not trying to say you werent!

Busted.

I am interested in the outcome - did you get a refund for your season ticket ?? I am sure that they would be non-refundable.

I can't understand why you would deny yourself a season of RL action on a point of principle. Much better to be angry for a couple of minutes, tell a few mates about what you did then retain the season ticket and enjoy the season. You have got through 4 months of no rugby and got so close to the season.

Must have been in the shop a thousand times and still not been unfortunate enough to receive bad service or unhelpful attitudes - been a bit miffed with the sizing of ISC products but situation always rectified to my satisfaction.

Can't be true otherwise the original poster would have mentioned these facts. Although acceptance of the alternative solution offered would have meant that the issue was resolved quite early in the episode and totally ruined the whole thread.

he was offered the alternative but he refused to come back as the traffic was mayhem, but the assistant clearly said he could come back at any time before the stains game not necessarily straight away, i have no reason to lie or make anything up, people can believe me or not but i felt that i had to put people straight

Thread de-railed by the truth! Excellent.
Because I've lived out of the area for many years I've had a lot of dealings with the shop both over the phone and in person on very busy match days. The only problem I've ever had was when something that was mailed to me didn't arrive. The staff were very apologetic and sent me a replacement immediately. Makes me think that attitude and manners count for a lot on the side of the customer.

I take my apology back then as clearly you were awkward just for the sake of it

you know i'm in two minds whether to lock this before it turns into a tit for tat argument, but i'm going to allow a rebuttal, just to see whats said.