Quote: Ganson's Optician "There is a difference between people trying to get the cheaper ticket (plenty of people pretend to be pensioners) and the honest people like myself who go in every week only to receive poor customer service.'"
I agree Mr Optician that there is no excuse for poor customer service, but, I wonder what proportion of the gate were mature students, or youthful pensioners prior to the recent more vigourous checking procedures?
I don't mind paying the full price so that others can enjoy their concession, but, only if they qualify for the privilege. after all it is the only way that it is sustainable and I hope to enjoy it one day