I've always found them good, we lost one of our season tickets at Wilderspool watching the U18's a couple of weeks ago and they were really helpful with finding it and we got it back within 2 days!
Anyone who has ever worked in customer service will know that it is near enough impossible to please everyone all of the time. No one sets out to be awkward and unhelpful but sometimes the customer's demands and expectations can be difficult to meet. I have never found anyone involved with the club anything other than helpful and courteous.
I have said it on here before,I have always found the staff in the club shop very helpful and always have a chat with them when in there.But was told it's because I' am a "out of towner"
As I didn't buy a season ticket this year and have little to no interest in anything else the club shop sells I can safely say my dealings with them in 2010 have been first class.
Visits = none. Problems = none.
My views on the services received relating to previous season ticket purchases belong in a slightly more negatively toned thread than this one though.
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