Stadium - I did call someone from the club shop who was trying their best to sit on the fence about the whole thing but on the whole was in agreement with me.

I have also posted this in the other thread about the wowcher offer

Thought so. The club have a new owner and Chief Exec and fans are still having similar problems with ticketing. Fans with stadium issues need to bombard John Whiitaker at Peel with these complaints because somebody he employs to oversee their stake in SCS isn't doing their job and obviously filing complaints in the waste paper basket.

The offer is for "standard entry" of the ground, should be £20 but half price. It's £22 to get into the west stand. It was patently obvious to me that the tickets would be for the South or East stand. I have bought 3, went to the stadium at 2.30 this aft, went to reception, she printed the tickets, job done. Incidentally, I'm bringing 2 new fans tonight. Swings and roundabouts eh?

Well the offer last year on group was 2 for £20 - i bought 4 tickets and all were in the west stand.

the whole point is that no solution to my problem was offered. I offered to pay the additional to upgrade and no way that was not possible.

If this was an offer to see a top football team, or even a top super league team - people would be happy to fight for the tickets. Whilst begging for mroe long-trm fans in order to sustain the club, they can't be making such small requests so impossible all because a computer system won't allow a transaction.

I have now received a call from the club to say I can upgrade for a fiver... If they would have at least show some initiative, found out that information and offered me that I - just like you, would probably be going to the game tonight. Funniest thing is that I actually offered to do that in the first place. I couldn't have 1 person sat in the south stand - and then 3 of us in the west stand?!?!

It was the whole tough luck attitude that did not rub well with me! Like I said - we all know that free tickets for all games are given out left right and centre - yet my minute issue of moving one seat was impossible.

sorry that should have said ** groupon

Standard entry is £20? That's odd! For the first game, against Wigan, I was quoted £20 for the South Stand and £23 for the West Stand and I chose the West Stand. Since then, I have always gone in the South Stand and have always been charged £22. I don't think there is a way into the ground for £20, except for discounts.

As for the ticketing problem of redflagrising, I think you need to be very wary of this type of 'offer'. The West Stand will probably have a lot of season ticket holders who won't be happy if their seat is given away to a friend of the person in the next seat. This has caused problems with away fans trying to sit wherever they want in the East Stand before now. However, your point about the receptionist who couldn't be bothered to a) answer the phone and b) establish eye contact with you is serious. The first is what they are paid for and damn well should do! The second is mere politeness, costs nothing and should be expected from someone representing an organisation, whether that be the club (in which case, absolutely unforgiveable) or the stadium management company (in which case the club have a problem which needs addressing). As you point out, a professional organisation would take a hit on the price of a ticket or two in the hope of building future goodwill. Ours is not a professional organisation yet (the microphone farce tonight made me cringe!) but I hope it will be soon.

South stand is £20 online, incl booking fee. That's for printing off your ticket at home. I've done this a few times this season, including this evenings match

The problem is when you have an issue with anything regarding seating, car parking tickets ect, when you contact the stadium the first person you speak to is the receptionist then you are put through to some one else, you explain your problem you put the phone down and hear naff all. The best way forward for SCR and the good Dr is employ our own staff to deal with our problems (the fans) and let them know how we feel and not the stadium staff filing the complaints in the bin. I have complained about the way I was treated when I had a disabled friend with me; guess what still waiting for a reply. Yes I no we don’t own the stadium but the Dr Still needs to find out why fans are not coming to games. And I’m with you on this one Red Flag Rising.

I also used this offer, as a lapsed fan it was my first visit since we left the willows. whilst you may have had some issues with the receptionist that were unfortunate, I can't help but feel its partly your own fault.
I knew I wanted to stand, so also needed to check where the tickets were for, and guess what? that information was clearly available on the wowcher page under additional information before you had to commit to purchasing. it stated clearly that the vouchers could be used only for the east and south stand
ok, things could be better, but lets not use this as another nail to hammer the club with when its not really their fault that you wanted something they weren't offering and didn't check before buying.

We are not having a go at the club (SCR) we are complaining about the way the stadium/G4S staff treat supporters from young and old, they look at you as if we don’t have a right to ask questions if we have a problem, BECAUSE they are always right and there is no compromise that is all we are saying.

As an away fan my thoughts on a first matchday at the new stadium

Got to the stadium 3.40 To watch the U20s

Went to pick up tickets from the office , no one there so had to wait till someone showed up , no help or directions offered to where to enter the stadium or the layout of the stadium .

Got a pint ( flat as a fart and half an inch short) in the 'fans' bar and set off to walk round to the east stand where tickets were for (as an aside to the bar issue how if a pint is 3.30 can they justify charging 1.80 for a half ?????? )

Found, no turn styles open , collared a random steward who itold me I couldn't get in and was unaware that their was a curtain raiser game on , by now it was 5 mins to kick off time.

Got back round to the west stand t find a single entrance open and a long queue of folks trying to get in ...pretty shambolic organization all round

On the plus side talked to a few sound Reds Fans and on the stadium front I have to say that both the young lass on the main car park gate and her hoppo on the north car park were extremely welcoming and helpful

But if you read RFR's post you'll see that she even asked for a ticket transfer to the west stand to which they said it can't be done? As I can't understand as the west stand had around 4000+ empty seats? She was later phoned by a member of staff at our club and told she could transfer to the west stand i dont know how they got the stadium management to change their minds as it was virtually impossible beforehand. But by then she was put off going and her and her Boyfriend didn't bother Attending after all. If this happens regularly with other fans you can see why nobody wants to go to the stadium to watch games, complete incompetence if you ask me.

My wife got a two for one offer on the ladies day promotion.
It said on these that they were for East Stand.
Got in East Stand and walked round to West Stand.
I know this will change in future as they will eventually stop people waliking round and sitting wherever they want if we ever get bigger crowds
It is the stadium management team and G4S who cause the problems and not SCRLFC.
As soon as the good Doctor gets ownership of the stadium then I hope this will change.

BTW
If G4S do try to stop you just ignore them, they are a waste of time jobsworths who are stealing a wage any way

Now I understand. Thanks for that.

I will continue to buy at the stadium, though, as I live 80 miles away and can't guarantee getting to the ground. (I missed the London game because I was stuck in the same traffic jam as Jodie. I turned back at Brighouse and went home.)

I manged to get free tickets for the hull FC game. Turned out they were for the south stand rather than the west stand where my kids ticket are, so just walked round. No one tried to stop me just as they haven't other times I've changed stands - even from west to east. As with most things if you allow these things to be a problem they are, ignore them and they aren't