WOW is all I can say so far!

Last week I ordered an Exiles shirt direct from the RFL following a promotional email. Yesterday it arrived, except that it was an England shirt! I emailed last night and this morning I received a phone call from someone (who I have since found out is a Business Development Manager). I thought great, that's fast!

The first phone call went fine but he wasn't able to get the order up on the computer so said he would ring me back

The second phone call was when the fun started! Firstly, the error is 100% the fault of the RFL for sending the wrong shirt. The gentleman asked me to send back to England shirt and he would send out the correct Exiles shirt. I asked him how he wanted to arrange for the shirt to be sent back in terms of how they would pay for the postage. He told me that it would only cost about a pound and I should pay for it. I explained that that's not how things work, at which point he started to abuse me for arguing over a pound. When I said to him if it's only a pound why don't you pay for it he told me he'd have to take it further and hung up on me!

BUSINESS DEVELOPMENT MANAGER!?! He has definitely convinced me to spend more money with the RFL

I wait in anticipation to find out what happens next. I have replied to an email from a customer service representative telling them what has happened

I don't follow what you're saying there. They send the wrong thing, they should pay for return postage, right? Doesn't seem controversial to me. Like I say, the amount is totally irrelevant, it's just about saying "sorry, our mistake, we'll fix it". Anything else looks really unprofessional, I can't think where they dragged up the bus. dev. guy if he's so stupid. TBH, I've seen some of the advertised salaries for posts with the RFL, and concluded that "If you pay peanuts...". FWIW, better to have half the staff numbers but pay for better ones, than twice as many if it means that most are amateur chumps.

I've probably quoted the wrong person, but yes, if in kid original transaction he said, I don't want to pay for p and p, they're not going to say, oh alright then. Much like they shouldn't be expecting him to foot the bill now

There aren't half some tight b******s around. I'm sure the OP's from Yorkshire.

Nottinghamshire actually. Must be just about the only rugby league fan around these parts as well. I don't have a particular allegiance to any SL side having got into RL of my own accord over the last few seasons. I do however have a variety of different SL shirts that I often wear, almost every time they are mistaken for something else. I have recently been asked if I went to Chester University when wearing a Wire shirt (the enquirer had never heard of Warrington Wolves even though he is a reasonably big sports fan), and when wearing this seasons Castleford away shirt "do you go and watch the Panthers a lot?" (referring to Nottingham Panthers ice hockey team)

What, and with all that free Stobart advertising we got, can't believe it.