I'm an incredibly unlucky person

To be honest, I could switch, But having to deal with their call centre has given me all I need to ensure I never ever use their network. it's driven me up the wall.

He's definitely no crook He's had the phone for 2 years. Been into the store and they won't help. He has the original receipt but no receipt for when it was swapped. now my understanding is that Three would have been given and kept the original receipt when issuing the replacement so how do we still have it? I asked that they should have it on their records saying the phone was swapped, "no we don't have any records", I asked that surely when they issued the replacement the account would be updated to the new phone and not just keep the old IMEI "no when we offer a replacement we don't update the records"

apparently all his bills or records still seem to have the phones old IMEI number, and we can't change this without proof of getting the replacement. so it seems I should just sell the phone on and cut my losses. although I don't want to give in, they have wound me up too much now to do that.

iPhones are not unlocked with a code, the mighty Apple hold a database of all iPhone serials, they unlock it there and you then synch with iTunes and low and behold it is unlocked. Any other unlock method isn't permanent and could be undone by a software upgrade. £15 is the standard fee for this as that is what Apple charge the telco.

we've got the original box with the IMEI number on it that matches the phone. just don't have the replacement receipt. ( I don't believe there was one) only his original receipt.

btw I don't want a pac code, I just want the phone to be unlocked. Or do I need the PAC code to do that?

The phone has been updated to the latest ios6 and because it updated the baseband aswell, the traditional method of jailbreaking it, or using a gevey sim won't work so cheaper people won't be able to unlock it. so the expensive ones are the only ones that will work. Apparently they bribe someone at apple/three to unlock the IMEI number and the phone is then factory unlocked. Had he not updated to bloody ios6 I could have done it myself.

Tbh I don't know what he would have done if the phone had been stolen for instance if three's records show the wrong IMEI numbers and stuff.

Three have clearly not updated their records but the shop staff or three don't want to know or help.

I've been on a consumer action group and been given an email address for a ceo , sent him an email. no reply yet but I'm gonna keep nagging till it gets sorted.

Ah right, never knew that. Can you get the mighty Apple to do that for you?

They won't do it unless the network request it.

Didn't want to start a new thread just for one question, which do you think is the better the ipad or the Galaxy Pad?

Just go have a look and get your hands on both of them. You'll never get this lot to agree which is best out of the 2. Probably shows how equal they are really

Steve-O, How long did the twitter support take to get back to you? messaged them a few times and nothing yet.

The phone is now on e-bay anyway, Just hope I'f i can't get it unlocked before it sells that I atleast get enough for it to just buy an unlocked/o2 iphone 4 on there.

Same day I think it was. I just 'mentioned' them in a tweet about how rubbish their customer service was, and they sent a tweet back then asked for my email address and phone number on a private message, then we started emailing and talking on the phone..

Just looked through my emails and I spoke to Nicki in social media care socialmediacare@three.co.uk is the address they were emailing from. Hope this helps!

Just looked through my emails and I spoke to Nicki in social media care socialmediacare@three.co.uk is the address they were emailing from. Hope this helps!

Quote: Steve-O "Just looked through my emails and I spoke to Nicki in social media care Thanks for that. I'll drop them an email. I've ended up just getting my own phone back as the sale hadn't been finalised at c.e.x and im giving this back to my sisters brother in law but I'f I can get them to sort something it would be good.

Quote: Steve-O "Just looked through my emails and I spoke to Nicki in social media care Thanks for that. I'll drop them an email. I've ended up just getting my own phone back as the sale hadn't been finalised at c.e.x and im giving this back to my sisters brother in law but I'f I can get them to sort something it would be good.

Anyone having problems with O2 signal again today? Looks to be another version of the June/July problems - lost signal here about 3 hours ago and it doesn't appear to be geographically isolated according to the O2 website.

There was a major network failure on Friday again and it is still ongoing all over the country.

It's the worst network in the country by a massive distance with the worst coverage and the worst downtime record. Why anyone would sign a contract to be with O2 is beyond me, and I'm working (Kind of) for them at the moment.

It's a surprise that the media isn't picking up on this issue like they do when other companies have problems.

It ended up being down for me for twelve hours. Fortunately I didn't really need the phone much that day but it would have been a nightmare if I had.

Add in the fact that they still keep spamming me with Rugby Union she1te and, even though I have been with them 15 years since I worked for them in the Cellnet era, they are going in the bin when I get around to the next contract.