No my problem is one of complete disinterest.

I was claiming JSA as of Feb last year when I was made redundant and so I claimed on my mortage insurance.
I managed to get a christmas job at Asda which ran for 1 month from the start of Dec to the start of Jan.
My mortage insurance company just suspended my claim as they were fine in me taking temp work, they informed me that if nothing came of it full time they would just continue my claim where I left off (2 1/2 months left of 12 months I can claim between full time jobs).

I didn't get kept on so I telephoned the JSA and informed them of this, I also telephoned my insurance.
I went back to sending all documentation I had with regard to searching for jobs to my insurance company.
2/3 weeks ago I recived a letter saying they couldn't proceed until I sent them a copy of my JSA confirmation letter.
I had never recived such a letter (I had thought nothing of it at the time as I and the JSA knew it was for national insurance stamps only as I had already used up my contribution period (6 months) of JSA payments and so I assumed that was standard practice).

I telephoned the JSA office and was told not to worry a letter would be sent out to me with in 5/7 working days.
8 days pass and no letter arrives so I telephone them again, I am informed that yes there had been a letter sent but 'just in case' another letter would be sent as a priority.
After waiting another 3 days yesterday I telephone AGAIN only to then be told that it is impossible for a letter to have been sent to me as my local processing department hadn't even processed my claim yet.

At this point I went nuts.
I demanded to speak to a manager only to be told that none were available at that moment, I was then assured that I would recive two return phone calls one being from the JSA manager that wasn't available at that moment and one from my local processing office to sort out my claim.

No phone calls arrived.

I telephoned YET AGAIN and was assured that my local processing centre would telephone me but the manager would now not be telephoning me back and I had to put any complains in writing to my local JSA office.
I STILL didn't recive a phone call yesterday.

I am now in a state of utter limbo, My insurance will not pay out unless I get the letter from the JSA and any attempts to get a letter are been blanked by unhelpful call centre staff.

I have now signed on 4 times and I have no idea what for when I am not even going to recive any national insurance stamps I think and I am paying a mortgage that should be getting covered by my insurance.

I feel I am quiet laid back but I wanted to tear someones head off yesterday.

Sorry to hear that, Paul, do you mind me calling you Paul? Perhaps you should change your name to RoversPaul, clever that.

Personally, I can't advise you any further, The Sin Bin appears to have a wealth of people who will aid you with glorious information, whether it can be taken seriously or not you would have to find out the hard way I'm afraid.

I've heard so many bad stories with jsa and income support it's a complete joke is our system basically if uve bin on the dole all ur life cos u cannot be bothered to get a job u can ave wat u want and the more sprogs u have Wel throw in an extra 50 quid a child, don't get me going on our fabulous countries system, my other half went to south Africa few yrs ago for his job a south African asked were he was from ah he said I want to move there it's the only place in the world were u can lay in bed all day and get paid, then there are the genuine ones like paul who wants to work and gets treat like this makes my blood boil, id Be no good running the country.

Thatcherite?

Don't u think tho there are far to many that play the system and know how to play it right down to the last quid, our country is to soft on people that's y our country is in a mess like it is she wudnt ave stood for rubbish like this get her back in that's what I say

I'm totally with you.

I think we'll get told off for talking politics though, we'd better change the subject. You doing anything nice today?

All government departments will have a compliments and complaints policy.

Here you go, although this looks to be the mobile version.

m.direct.gov.uk/syndicationController?action=view&param=DG_186391&utn=2834e81c0ae64031b47b201202261027

That will tell you how to start off and how to escalate the procedure, stick to your guns and don't back down (you're good at that!) if you find you're not getting anywhereWTF get your local councillor involved, I'd be surprised if that didn't have an affect.

Hope you get it sorted.

Just as an aside, can you only claim JSA for six months and then you get nothing? WTF are you supposed to do after that?

And ginge, you work in the NHS, the quickest way for you to not have a job is voting for a conservative government you daft get.

Cameron likes the NHS after the help it gave him with his son.

Mmm shame there is no jobs tho and cut backs

Lol cleaning and cooking listening to the game got my step grandsons coming today what bout u

Don't get me wrong Sandra I understand the government has to reduce our mounting debt I just think it's wrong about cut backs in necessary places ie the police also I suppose there is no easy solution to this situation.

Watched a film last night, The Constant Gardener, Ralph Fiennes, Rachel Weitz and Pete Postlethingy, anyway...there were several shots of herds of flamingos, either landing or taking off. The soundtrack had them sounding just like geese. So I was wondering if flamingos actually sound like geese. Could have been our Avian Terrorist doing a voiceover I suppose.

I'm interested in politics (judge been swearing at Andrew Neal - he can't hear me, but makes me feel better), but don't want to mod it. Sorry. Sin Bin is the place.

Anybody been to Brittany? Thinking of going there for our holidays this year. There or Scotland - Edinburgh, then the Highlands.