Quote: Kick and chase "Like Mr Roebuck says above their arrogance and ego only allows them to answer pre-scripted soft questions. Your forced to along with everything that's served up without a whimper or any questioning and if you don't you get froze out, it's very much akin to being in a cult.'"
I'm not sure it's arrogance and ego, I think it's more about controlling the narrative and wanting to permanently market the club in a positive light - reducing criticism and negativity from the equation.
From a marketing perspective, if 8 out of 10 people agree with you, the two dissenters are not going to be seen as allies. They may reduce the people who agree with you down to seven. Marketers believe it is better not to give them a platform. This is the type of world we live in: marketing rules. Businesses everywhere do everything they can to manipulate us.
Off topic, but with regards to marketing, I cannot believe how supermarkets get away with 'members prices' and 'non-members prices'. They're not giving 'members' a genuine discount - although this is what they're trying to portray. Indirectly, they're trying to force people to sign up to their 'schemes' as they make money from selling on our data. I refuse to shop anywhere that operates such poor practices.
Personally, I would rather answer any questions head on and try to bring the two out of ten (referred to above) back onside as I'm old school and believe honesty and openness is the best policy.