We've tried everything the kc staff have asked us too. Adamant it's our end as we took router in today and it works fine at their end. Annoying thing is we spent nearly 2-3 hours in calls and when asked for compensation they play dumb and tell you to ring another department

Engineer coming tomorrow

I had a similar problem around christmas time, they were adamant it was at my end till I kicked up a fuss and asked to speak to a manager. They sent an engineer to the local exchange (or whatever its called) and it was a wiring issue there, was sorted in half a day. I think a lot of the fibre works they're doing is disrupting the existing system and causing outages.

i had 5 months of line drops up to 10 times a night. always between 6pm and 11pm peak times. my router never reset once it was always a line drop. They said it was my router, so i changed it twice and nothing changed. eventually i kicked up a massive stink and they sent an engineer to my home who discovered that the main socket was wired wrong...... 20 years ago, the old exchange equipment didnt seem to mind but when they upgraded the exchange (HU7) it was getting the problem. it's all good now and has been... still waiting on 4 calls i've made to be compensated... they never call back

Have had the same problem for weeks now , KC have finally told me last night it is a router problem so after much heated discussion they have agreed to send me a replacement router in next 3 - 5 days .
Reading problems on hear I wouldn't hold my breath that this will stop the problem .

KCOM are bloody awful and their service is shocking mainly due to the fact they have a captive audience so to speak without any competition. Until that changes the service and pricing we all face having to use them will not get any better. The sooner the likes of Sky, BT, Talk Talk etc are allowed in to offer their services KCOM will continue to charge ridiculous amounts for broadband services and provide below standard service.

I do not live in Hull now but I was talking with my friend the other night and he was telling me that he gets 6mb download speed so I said hang on I will check mine.

Surprise, suprise I was getting 54.6mb's download speed and I pay £9 a month less than him.

btw I am with Virgin

I used to have diall up internet in the early 00's and it used to cut off regualrry

They are, but they have to install their own phone lines and they are not prepared to which totally reinforces KComs position in the market.

The broadband by microwave companies have terrible latency at peak times so i wont entertain them and we (others in the same boat) sit waiting for lightstream. a Kcom engineer told me that HU7 will be late in the lightstream roll out as it's average speed is better than other parts of hull so that makes it lower priority

Captive Audience anyone?

That's because the investment to install their own lines makes coming into Hull non viable and KCOM know this so charge the other companies an extortionate amount to use KCOM lines and we are back to square one again making non viable for any company outside to come in and compete. Quite honestly it's a joke in this day and age that OFCOM still havent sorted this. Hull being the only place stuck in the dark ages with terrible telecoms/broadband service in the whole of the UK

yep, hit the nail on the head 100%

Moving to hu12 area very soon and wondered if kcom has some rights in that area or is it open to all providers?

one of my staff lives in hu12 (Thorngumbald) and she has talktalk for BB, so some parts will have BT lines, not sure on Hedon itself

Quote: Meanmachine72 "Moving to hu12 area very soon and wondered if kcom has some rights in that area or is it open to all providers?'" Depends which part of HU12. Hedon is KCOM by the looks of things, but beyond this it becomes BT. maps.thinkbroadband.com/#!lat=53 ... rrain&kcom

Quote: Meanmachine72 "Moving to hu12 area very soon and wondered if kcom has some rights in that area or is it open to all providers?'" Depends which part of HU12. Hedon is KCOM by the looks of things, but beyond this it becomes BT. maps.thinkbroadband.com/#!lat=53 ... rrain&kcom

KCOM need to sort out their access at the ironically named KCOM stadium. Hubby couldn't commentate on Friday's game as all the ISDN lines barring Humberside's was down!