The bizarre thing is I got sent one out despite agreeing to renew in May this year.

Doesn't make sense to send me one out when I dont need one and those that do haven't received one.

The seemingly random result of who did and didn't get brochures and renewal forms does lend credence to it being a failure of the delivery agent rather than people being missed by the club themselves. Still needs sorting though.

does seem to have been a lottery.

seems the club have had some bad luck this year with external suppliers, either not printing things, delivering them etc.

Probably a quick telephone call and they'd send a replacement first class?

Aye. Not much has gone right this season TBH, even extending to the weather on matchdays. Proper Annus Horribilis.

we forget 2014 and look ahead to 2015, invigorated squad with new playmakers, can only get better... we hope.

Quite possibly. TBH I wasn't that bothered by not having a physical copy - as pointed out, the brochure is available on the web - but more concerned that passholders were being missed out. I did report it to the Pass Hotline folk when I renewed so hopefully they'll be getting feedback and can react accordingly.

Didn't realise there's been delivery issues. Weirdly, I got 2 brochures. One to my address, one to my parents' (where I've not lived for over 10 years). Must be sending them to all the former passholder details on file, not just current.

Me & the lad did not have a pass this year due to finances at the time but we was last year and we both got sent renewal packs (on different days), I ordered new ones for next year on Friday.

4 new passes renewed today, wasn't a fan of radford being give the job by pearson, still not convinced but the last 4 or 5 home games we have seen improvement from the team, hopefully with the new editions to the playiing squad we will kick on

I hope you are right, it's time we changed our stars.

In case anyone is still waiting, I received my brochure and renewal letter this morning. Delivered by Royal Mail on behalf of TNT.

Better late than never I guess.

had to cancel my pass for next season,but after some good news from the hospital about my prostate cancer,i`m renewing.

s much as we've "locked horns" over time, I am glad to hear you've had good news.

nice to hear some good news for a change
good luck for your future years