I didn't want a refund, just wanted my defected shirt exchanging...

And that's just what they said...

Poor customer service as i said!!

for faulty goods, but not for size changes i believe.

In fact i dont think they are under obligiation to change, unless they have a policy

I've always thought that the service in the shop was excellent and have taken plenty of things back in the past and got refunds/exchanges. Bit disappointing if this policy has changed

They probably nudge each other when they see you approaching.

'Give that silly old fooker anything he asks for, I can't be ar$ed to listen to him moaning on.'

I've never had any issues before either, but it appears they seem to be spitting their dummy out with ISC.

FWIW, i have contacted JJB and 'told them' i bought it from them and don't have a receipt they simply said they can't refund but bring it back and they'll swap it as they can return it to the manufacturer.

FC seem to be VERY picky at the moment, i actually buy alot of merchandise and spend what i consider to be alot of money.. I'll save that now won't I?? shirts are cheaper at JJB anyway!!

It might be that they've had a lot of people trying to pull a fast one and so have tightened up the rules. You wouldn't believe what some folk try to get away with when returning stuff to shops. Sounds like they've been told to strictly apply the receipt rule so the guy couldn't exchange your shirt even though he knew you'd bought it there. Might have been worth asking to speak to the manager? He'd have had more leeway.

Shame if that's what's happened and could be a policy that costs more than it saves in the long run.

Ahh so you are quite happy to fleece retailers but want to moan when a retailer actually stick to their policy.

I remember a local alcy taking a tin of beans back to the local spar shop where i live to get a refund,as the tin was all dented!! The best thing was that the tin was a co-op one,and 11 months out of date!! We later found him trying to scrounge 46p from people,in the street, to make up what he had,so he could buy his white star cider..........

Not at all, i think you've missed my point... I said that to JJB to find out their policy, i have no intention of actually taking it back there.

I just wanted to see if their service was better.. It is.. And more to the point they said they can return to the manufacturer for defects so FC are just being petty!!

Another thread which started as hailing Hull FC and progressed to knocking Hull FC.

I am one of the defenders of the club on most things, even check my previous posts, but recently personal experiences prove otherwise.. This is a thread about shirt sales, my issue is completely on topic!!!

It wasn't personal to you, just pointing out a trend on here!

I know mate, i see your point and if you do look at my posts you'll see that i'm normally very positive even at the worst times.

I didn't want to start a thread just to say something bad so this seemed the most appropriate place to say my bit!!

I do acknowledge it's a great achievement but at what cost??? Loyal fans now choosing to purchase elsewhere??

Indeed. When you get there they dig out the windolene for when you've finished licking them

Great achievement.