Just wondering if anyone has had a similar situation.
I renewed my season pass last November at the KC shop.
I was told that my existing pass would be updated and to be used for this season,no problem.Then I read that passes with an H in the pass number would be replaced because of a problem.Mine didn't so no worries.Yesterday in the post I got another pass,same number,.What's going on here,I will ring the club.They have told me that there has been some more problems updating passes.Do I use my new one and bin the old then.Just to be safe take your new and old one to the first game and if the new one doesn't work try the old one.You couldn't make it up could you.
Anyone else had a similar problem.

Why post before ringing the club?

That's what I thought, but I think he might have. Clear as mud.

I think that he was explaining that the Club told him to take both passes to the first game and use the one that works. I think.

I will ring the club,they have told me etc
I thought it was clear enough.

Yes I was,I didn't think my post was that confusing.

What's going on here.I will ring the club and they have told me etc.
Does that answer your question,why post before ringing t h e club.

It was chaotic first game last year as I recall. Good job it's only a Derby attendance for the stewards and splendid systems to cope with this time.

No, not really, either you have called the club recently, and been told to try both, or you were told when you first signed for a new pass it would all be OK and have subsequently read it isn't going to be?

Either way, I hope you get it sorted.

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As its unclear wether the o.p called the club beforehand or not there isn't really a discussion to be had. Like I say, hope it gets sorted.

I do apologise IR80 I wasn't aware that any observations,points or matters regarding the club on this website had to be run past you to see if they warrant a discussion.I have checked the AUP and had a shufty for the rules but I can't seem to find anything.May be its a late addition.

A bit of a silly response, I was simply asking if you had spoken to the club for clarification.

is it all sorted now?

Ok truce.
No it's not sorted,the fact of the matter is that the club have no idea untill I and anyone else in the same boat,turn up for the first game which pass will get me into the game.That was the reason for my op to see if I was the only one.After getting my new card and speaking to the club I got the impression that I am not.

Then that is a shambles, they should know. As I say, hope it gets sorted, am sure it will.