The lying, useless 2@s said they had had no reported problems and it must be the router.

Was having the same problem with it dropping me out, as I work from home alot it was no good this happeneing, ring 602555 and tell them, they increased the noise level(db's) which should steady the broadband signal and make it more stable. So far it has been ok.

Who's that with?

Probably 3. Only problem is his phone won't work unless he's stood next to a mast

Hope this actually comes off.

You can actually get Virgin in Hull only telephone and internet services but the internet is actually available unlimited only a 20mb connection though

What they actually did was turn your line speed down. That increases the SNR and makes the connection more stable.

Anything 6dB and above should be stable, sometimes a bit lower is also ok.