Quote: the-machine "Was having the same problem with it dropping me out, as I work from home alot it was no good this happeneing, ring 602555 and tell them, they increased the noise level(db's) which should steady the broadband signal and make it more stable. So far it has been ok.'"
What they actually did was turn your line speed down. That increases the SNR and makes the connection more stable.
Anything 6dB and above should be stable, sometimes a bit lower is also ok.