I can recognise a problem even if it doesn't affect me. I just think people walking away over a a few teething problems with a new security firm is absurd.

It could have been handled better, but surely this is just a storm in a teacup?

You would have hoped so but it is threatening to blow up into something much more than that when it really shouldn't have, mainly because the people affected feel they have just been brushed off by the club. It's a battle for everyones few spare pounds these days and customer service and satisfaction is absolutley vital for all businesses if they want to survive, especially when its a small sports club like ours with many more downs than ups over the years and good will towards it is in short supply. It's an area our management team need to look into and improve asap.

I E-mailed the club via the website as directed by the clubs charter for some clarification on the matter on Monday, i have had no contact back from them so far.
OK its only thursday and there is a big game coming up tomorrow which i would hope is taking up most peoples time, but a quick 5 minute reply would not hurt anyone would it.
It's not my fight, it doesn't affect me, and it appears (to me) to affect a very very small minority, but i think it could have and should have been handled better and quicker.
One of the people has i have spoken to who is affected has handled himself far better than the club has and done things in the correct manner - whether i agree with him as to who is right or who is wrong matters not.
This is a tiny issue that still lacks clarity and that is bad business from the club.
We cannot afford to alienate supporters over easily reconciled trivialities.

I've spent a lot and I mean a lot of money following this club over the years even more than usual this year because the club needed it and were desperate. All I expect for my money is to be treat with respect when at the ground, and to watch a team that puts effort in. I don't expect to see my family members been escorted from the ground for refusing to hand over a bottle of dilute Orange. I also expect the club to admit fault and take 5 minutes of there time to speak to my family member and apologise. I also expect the club to control there stewards and make them enforce the rules rather than let then let them do what they want. As it stands now there's 5 adults and a junior not renewing next year. Also we will be cancelling 8 lines on the 1873 lottery. Il be spending my money were its appreciated next year.

Blimey, that diluted orange must be good if you feel that strong about it.

my family comes first in every circumstance so two more season ticket members will be keeping there money in there pocket.

Come on fella, I know it's far from how you expect to be treated but I feel you are over reacting here. The club hasn't handled this well at all but at the end of the day, its just a bottle of pop and lack of a professional response. It's not like MC has crept into your house and urinated on the family pet.

I was caught smoking at the ground (well away from other speccies) and the security guy firmly, but politely asked me to put it out. I suspect you have been a victim of an overzealous and misinformed independent security contractor.

If it were to happen again however, then that would be beyond the pale and understandably upsetting.

The security contractors are employees of the club, and as such the club are responsible for their behavior

It should not happen , simple.
The security contactor are in fact the front line of the club.Its what the public see and form opinions from. The club should respond , and offer instructions to the security provider.

So they aren't throwing people out for smoking in the ground? Which they should be in a no smoking ground. But you can be thrown out for entering with a plastic bottle. Which as far as everyone knows and according to the club you can bring in? So if as you say it must be down to the steward been a jobsworth, why won't the club apologise and deal with the steward in question? Il tell you why,because they are to pig headed and arrogant to admit they have got it wrong for !!!3 weeks!!! running. Things aren't going to get any better. Not even paying the fans lip service anymore.

Not reading all 11 pages but can I ask have you sent a PM to MC( Daddycool) direct about this ???

Chris bretherton and head of security already no. And refuse to apologise all though admit to teething issues

it's not "rocket surgery"....1 small apology over teething troubles for throwing out a long standing supporter = potentially 8 season tickets, replica kit, polo shirts, coats, 1873 payments, coffee mugs, car stickers and the rest........next year, the year after, the year after...............and then the grandchildren

I'm absolutely gob smacked at the way this has got out of control,

do you know for all the good reasons to stay with the club and way its fixing the crooked past we are ending up hurting the fans that stood with the club all this time, the heavy handed approach never works neither does the soft handed giving freebies away and allowing an easy approach.

I honestly don't see the problem with bring in bottles of water or pop, flasks of tea/coffee or even sweets, I do have a problem with drunks, violent behaviour and excessive swearing, I'm no shrinking violet but this was a family game enjoyed by all.

I've lost a good friend and his family who has now decided to move on and find a new past time, whether he finds the need to come back I wouldn't know.

Me I still love this game but it is testing,
if there's anything that's going to put me off is the stupid preaching of woe is me and I feel hard done by attitude by the older end, yes its them that continually bleating on how things should be run is starting to get on my nerves, all the fun has gone from this forum and for all the hard work and charity that has been raised is just a past memory,

I can only ever support one club and that's Trinity, I've totally lost interest in football years back and don't follow any other sport, I do hope this can be resolved as we can't afford to lose fans at this rate, you know this is a team game and we, the fans are as much part of the team as you are owning it

Speaking as an outsider I can see why the club would want to stop people bringing glass bottles or alcohol in, but can't see what the big problem is with bringing a bottle of pop in. I regularly take a bottle of either coke or water into Headingley with no problem whatsoever.

As for smoking, I'm really glad Headingley is no smoking now, it was frustrating to be stood next to someone who was smoking. I know there's the argument I could move, but that's not always easy in a busy stand.
Leeds have a smoking area at the back of the South stand near the bars, so people who want to can go and have a smoke at any point.