"The customer is always right" is only ever a starting point and the ethos is to view any concerns from the customer standpoint.
Of course they aren't always right BUT, the scales seem to be slanted away from the Trinity "customers" sometimes.
The main difficulty for MC and his team is that so many things needed to change when they took over and although many, many things seemed to have improved, some aspects have not.
The smoking policy has changed, which as a non smoker doesn't affect me personally (apart from not having someone stood nearby blowing smoke in my direction but, sometimes the main exits on the North Stand were open with large numbers standing outside the ground to have a HT cigarette, then other weeks the gates would be closed and this caused upset with people wanting to get out for a smoke.
Also stewarding has been different this season, compared with last.
Sometimes efficient and friendly and on other occasions, not so.
There has to be both common sense and continuity with how things are done, after all most of us are creatures of habit and perhaps some better communication from the club would be helpful.

The stewarding at BV this season has been nothing short of a joke. Rules changing every 2 minutes, Stewards being rude and arrogant while enforcing them etc. All things I have been subjected to first hand.

From game to game you don't know what to expect, not a good experience for a customer.

On the field things are spot on, off the field we have a long way to go!!

The big issue is how do the club change the situation.
We are wanting to increase attendances but, the first contact for all fans entering Belle Vue, is with the security staff and as we have all seen, this isn't adding to the match day experience.

Being a non smoker who brings neither food nor drink with me nor shouts offensive remarks, I find I am just as oblivious to the Stewards as I have always been.

Oh well, that's ok then.

The club badly needs a PR man like Glover. It's a real shame the club was run financially so badly, because he was certainly able to sell the product. When Glover was in charge, it did feel like we were all in it together. Now, being a fan is like flying on Ryanair, that it would be great if it wasn't for the passengers.

Even yesterday, MC's Twitter was season ticket targets but with the added "isn't too much to ask". It's the added digs at the fans, and whatever went on with Al is another example.

The ideal scenario is MC's hard-nosed business head with a PR man like Glover. Having just one of them isn't maybe that great for business.

You sir, are the only person who has even remotely taken my tweet 'as a dig at the fans' Every reply I have had to it has seen it as a realistic and great challenge.

In response to your other points and the overall gist of this thread, feel free to find someone else to run things as you want? I said from day one I would happily step aside for anyone who wanted to take on the great privilege of running the club. It's nearly a year since I stepped up. There's not exactly been a queue forming round the block? And please don't take this as throwing my dummy out. That is certainly not the case. I will have a dignified discussion with anyone. Despite being the recipient of a 'social media bombardment' from a certain person.

Well I've supported the mighty Trin 30 + years and a season ticket holder for most of them and have never had any problems with the stewards. Then again I abide by stadium rules and support the club I love. I will definatly be renewing next season and look forward to our remaining games this season as we're playing some excellent RL. Some supporters love a moan some love to support.
TRINITY FOREVER

Regarding season tickets sales for next season if we finish the season playing like we have been and keep adding/ resigning the current squad we will easily achieve our target. If we get positive stadium news, that will help our cause and put a more positive light on our future. It surprises me the negativity by some on this forum regarding our club as everyone I speak to are more positive about Trin and are enjoying watching Trin more than they have in a long time.

No he wasn't, he's just the only one who has mentioned it. On the twitter thing and your Bill Shankly quote banner. Maybe not the best one to have if you you are trying to tempt back the people staying away don't you think?

Can I ask what the target is? I am not following DC on Twitter.

MC put a tweet saying something like;
1500 Adults
1000 Concessions
and 500 kids
Would be a massive revenue improvement on last year

well i think its time mc and his team were given some respect and credit for sorting this club out,as far as im concerned its being run better now than in the last 40 years ever since ive been watching wakefield trinity, just think back to how poorly this club has been run in the past, we are getting in my opinion some much needed direction,and realistic fiscal management,you had to be a brave man to take this job on nobody else wanted it,there might be a few issues nothings perfect,me and my dad will both be buying season tickets and are hoping the club will reach its true potential like it did in the 1960s.

Well said that man, sums it up perfectly for me. I'll be renewing my ST not because I think Al is in the wrong or because I think MC is right but because not only are you helping the club out with planning their finances' for the coming season it also rewards you with a discount for every home game, its just a shame things have come to a head over this stewarding business.

It certainly isn't too much to ask, in fact I would suggest it's a very conservative target, although given the form of the Wakefield public it's understandable.