I got a message,rung them back,said was I interested in the 1873,I told them that all season ticket members in the household were already 1873 members.I find it hard to believe that they did not already have this info at hand?

cant knock em for trying though

Should have all this information on a data base. Doesn't make us look very professional.

I got a call asking if I was interested in joining the 1873 club

Thanks. i am a member of 1873 and a gold member. no use ringing back.

Was half hoping that i was a 1873 winner!

Yes, I was called today re 1873 membership which I already have

I too thought (hoped) they were calling to tell me I'd won the big one (:

The storing and using of data is certainly an area that needs to sorting out! I phoned up a couple of weeks ago about my season ticket which I was expecting to receive through the post to be told I could collect it in store, which I did. The following week another one dropped through the letterbox! I did the right thing and took it back to be told by the person in the shop that they would never have known I had two! I wonder how many other people will be in the same situation?

I don't know how many times I have to repeat this...

The current administration inherited 3 or 4 databases that weren't linked; they hadn't been properly maintained and the information on 1 doesnt't necessarily tally up with the others. They're doing their best to tidy them up, get rid of erroneous information and streamline the whole system - hence the phone calls sometimes.

My understanding is that the move to NM will see a move to a fully integrated, bespoke software package that handles all the back-office, ticket sales, turnstyles, marketing and e-commerce; to install that now would involve so much costly hardware and infrastructure that would all have to be ripped out and reinstalled at NM, that a decision has been taken to make the best of what is already in-situ, rather than chuck a load of money at something that will only be of temporary use.

That wouldn't explain my issue though Bren. If it's getting looked at then great but if I was the boss i'd be wanting to iron out any issues sooner rather than later, Newmarket hasn't even got thumbs up yet let alone been built! How many more free season tickets will be issued before then?

I can't see the reason for using these 'old data bases' as, by definition, they have been superceded, hopefully, by the new membership and 1873 lists etc

I was rung this afternoon Steve told me the computers were down and he was just checking if I was a 1873 member.No problems with being rung great to see the club being pro-active.

Computers down my backside !! but you dont ask you dont get !

It's not difficult to intergrate several databases even if they are in different formats, most database software packages have an "Inport/Export Data" option and allows you to do this using other platforms (Sage/Excell/Access/Outlook and alike) a first year student at wakey college would be able to do this in an afternoon

I'd rather be rung 3 times to be sold something I already have, than not be rung and not sold anything at all.
This does not extend to PPI, double glazing etc....