On Sunday i went to the front gate as I have done for years to enter through the gate as I always take one of my kids (in there buggy) , I hand over my ticket and enter with no problem. But this week I was stopped by a arrogant steward and was asked if he could check my babies (11 month) changing bag, he took out her baby juice, banana, and small pack of snack crisps and put them on the floor and said you can't take them in!!! , I stated you can't take them off her she needs her juice and food as it was hot and she's only just started weaning he replied watch me. I told him it was disgusting and he just laughed.
I picked up the drink etc and then went down to the gates by the cats bar and explained what had happened to a young lady on the gate and she ushered us straight in.
Surely this is wrong what he was doing , taking juice and food off a 11 month baby???
I haven't had chance to ring the club about it but I will be.

That's shocking moley

I was fuming! Good job we won it helped calm me , still makes my blood boil when I think about it though.

Read PM please.

I have to say although I haven't been affected personally this is one moan about the club policy that is very much justified.
I understand what they are trying to do but they are missing the point by a very long way.
Taking drinks off kids and babies is utterly ridiculous.

Sorry PopTart but what are they trying to do??
I don't really know what the policy is or why it's being implemented. Can someone explain.

The policy has far as I understand it is to stop people bringing alcohol and glass bottles in to the ground.
Good in principle but they are getting it badly wrong.

They have a policy now in the main stand to lock the doors just before the second half start. The problem is that because quite a few of the patrons are a little slow to get back all you hear is people knocking to get back in. The previous policy was to have a steward in place but to allow access. I presume they are trying to stop those not entitled to be there from entering. I think I would notice if someone was sat in my seat.
They should remember it is Belle Vue and we watch rugby league so please don't treat us like the followers of the round ball. It is currently only causing a lot of discord amongst those they need to continue to support the club.

I support the club and the tremendous work they have done. However as I said previously this situation needs taking care of. I'm well aware there seems to be a lot of fans who moan and are generally negative about anything. However in this case there are many justified reasons to constructively send your complaints to the club. Policies & guidance are in place but if members of the security team are being overtly aggressive, confrontational & lacking common sense then the club need to know. I'm sure if you contact them in a sensible way explaining your concerns they will look into it!

I was contacted by another long term fan who also seems to have had a very negative experience at the hands of the stewards. The club put trust in the security team to be fair but firm. It is a tough job but we cannot let this get out of control and upset good fans by poor judgement by the stewards.

I'm sure the club would be upset too if people's poor treatment proves to be true. They pay good money for security & but trust in their work ethic.

It's a fine line, too little security and you get some of the scenes we experienced at that Easter game vs Cas, too much and you can ruin someones matchday experience.

All stewards i am guessing are identifiable by a number or something aren't they?
Explain to them that you are going to make them personally accountable to their employer and the club if you are un happy with their handling of a situation.
this often makes those taking their work too seriously or just making it up as they go along a bit more customer focused and helpful.

It is spreading, outrage at Wimbledon, be careful Bren www.telegraph.co.uk/sport/tennis ... fears.html

It is spreading, outrage at Wimbledon, be careful Bren www.telegraph.co.uk/sport/tennis ... fears.html

I have now contacted the club to let them know what happened , the lady I spoke to was the same lady that let me in through the other entrance and new about what had happened. This is the first time in 30 years I've had a complaint and hopefully it will be sorted so no one else will have the same problem. A bit of common sense on this occasion by the steward would have been good.

More to the point when we are talking about babies/toddlers bottles.
If the steward genuinely thought they had alcohol in them, they should be reporting you to the police.
They were clearly just being a jobsworth for the sake of it otherwise there would have been an actual issue to report.

I know we changed security comapnies this season, but some/a lot of the security staff are the same.
A change in company isn't likely to bring an improvement if the staffing was the problem and is the same.