Winston!

All this because we have sold out of shirts!

Have we sold out of shirts? I was told a few weeks ago by the shop we were getting new stock in February and was going to call in the risings shop tomorrow to get one. Is it true no new shirts available? At least it shows we have sold alot already but we could be selling more. With AG being a salesman in sure it get it sorted

Passed the new shop on the way into Cats bar on Saturday it does look rather small but the thing that caught my eye were the Wildcats rugby balls that were on display these were the ones that I had been asking the shop for since before Christmas and I had left my number in the Riding shop for them to contact me when they came in but I'm still waiting for the call. I got fed up in the end and just bought my lad a new ball from a local sports shop so thats another sale missed by the club not much I know but every little helps.

Mr Glover knows how to run a successfully company in regards to customer care. Ring WYW or leave your details on the website they will be on to you like a flash oh and don't worry if you miss the first call or the second or third they will keep trying till they finally get you. Be nice if he could implement the same standards at WTW.

Yup

I went to the shop in the ridings at the end of January to buy a coat and was told that they did not have any coats and that they would not be getting any more. It is the middle of winter and they are not selling coats!!!!!!!!!!!!!!!!! Also why close the shop at the ground? It was easy to park and you could call in before the game. I recon that WTW will lose sales by closing the ground shop and making a feeble attempt at internet shopping.

The situation regarding the on line shop and ground retail facility is not ideal.
The good news is that the club managed to sell pretty much all of the stock of new shirts, but they are now losing sales.
The on line shop should be bang up to date and if we are out of stock of any item, then this should flag up, together with an expected availability date and regarding the cupboard at the ground, this really is not really fit for purpose and the loss in retail sales on matchday must be significant.
It seems that the club want to steer as much business as possible to the Ridings, but at the same time they are missing out.
There is no doubt that the club is moving in the right direction, but this needs sorting please.

I said at the time it was a strange decision to close the shop at the ground and replace it with something that is much inferior. I assume it was done for some kind of financial reason. Mind you if we haven't any stock to put in it what difference dows it make. Also mentioned the online shop last week on here. Its so out of date its embarrassing and makes the club look unprofessional. In fact if i'm honest the whole website could do with tweaking to make it more user friendly.

Went to the Riding shop on Saturday to buy tickets for Hull.

There are too many tops which are expensive, but there was next to nothing in the ladies fit for swmbo.

I made a couple of suggestions to the staff in there, but they honestly did not seem the slightest bit interested.

Notes should at least be taken and handed on. I don't expect every idea to come to something, but how can any idea come to anything if they are not recorded and passed on!

We've clearly come a long way, but we have such a long way yet to go!

He gave 100% Rinaldi and did well for us. You need to chill out. At least the shirts were in before Xmas for once ! I think you need to ring up and complain about your issues and go from there hopefully they will improve things. As for Glover hes done an exceptional job don't forget hes only been in there 10month !

I think the portokabin had to be shut due to licensing issues on the car park. Thats what I got told.

Spot on. There are many little bugs in the operation that need ironing out to make the fans experiences of the club that bit more enjoyable. I think the club needs a designated point of contact, someone whose sole responsibility is effectively customer liasion, where peoples ideas and complaints, be it through the supporters trust or in person can be investigated and acted upon, putting procedures into place and ensuring best practice is achieved at all all times. We need to keep growing the spectator base and keep them happy, ensuring we maximise the money per spectator through merchandise sales, wet sales etc. Making it as easy and comfortable for the customer as possible is vital but also making them feel they are a part of the process is just as important and giving them a way to air these views and being seen to act upon them is crucial in this day and age of accountability. Together we are stronger and all that. Call it Quality Control if you like, but continuous improvement is more important than ever so if and when Newmarket comes about then we are hitting the ground running. Great strides have been made and the club do listen more than under the previous regime but it does seem a little ad hoc at times and some issues seem to always remain when there seems no reason for them to do so. We are still very much a work in progress but sometimes just a little more attention to detail can make a huge difference.

I have been calling in to the Ridings every week since Christmas to buy a home shirt but every time I am told that they will be in stock in 2 weeks,will someone please take responsibility in giving out the correct information and not just leave it to the girls in the shop who are doing a good job but what I have been told since Christmas is now wearing a bit thin and just don't know what to believe.

I was told they were not making anymore, i could not believe what i was hearing so i called back and asked to speak to the manager Tom, he then informed me they would be getting some more in two weeks that was on the 14th Jan and i'm still waiting!

It's clear we want to spend our money on stuff, yet as a club we continue to get this so very wrong.
Under the old regime it was understandable, but this is not good enough and is in stark contrast to the way the club has progressed everywhere else.
Do we employ a retail manager or does it fall under the auspices of another department?