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Quote: Jason "I posted this on another thread but I've added this as a new topic because it needs to be seen by everyone.

I thought this may happen and it did.

I was mad at seeing a pile of confiscated bottles outside the Donny Rd turnstiles (interesting that the Stewards were not searching bags on the West Terrace turnstiles which will lead to frustration at the policy not being applied across all entry points).

The reason they were confiscated was confirmed to me by one of the Senior Stewards. THE BOTTLES WERE NOT SEALED. They were partly drunk and could contain anything inc alcohol. I have no problem with this but please can someone find on the press release from the club the word SEALED or anything suggesting the confiscation of part opened bottles.

Moral of this story OPEN YOUR BOTTLES IN THE GROUND.

Sorry for shouting (using capital letters) but I'm trying to get the message across clearly that the club has not.

Oh and the steward also said that next they were going to get tough with smokers too.'"


Don't know where you got your info from Jason but we came in through the West Stand turnstiles and both the wife and daughter had their bags searched by a steward on the gate.

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You can these days!

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On Sunday i went to the front gate as I have done for years to enter through the gate as I always take one of my kids (in there buggy) , I hand over my ticket and enter with no problem. But this week I was stopped by a arrogant steward and was asked if he could check my babies (11 month) changing bag, he took out her baby juice, banana, and small pack of snack crisps and put them on the floor and said you can't take them in!!! , I stated you can't take them off her she needs her juice and food as it was hot and she's only just started weaning he replied watch me. I told him it was disgusting and he just laughed.
I picked up the drink etc and then went down to the gates by the cats bar and explained what had happened to a young lady on the gate and she ushered us straight in.
Surely this is wrong what he was doing , taking juice and food off a 11 month baby???
I haven't had chance to ring the club about it but I will be.

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Quote: mole rat "On Sunday i went to the front gate as I have done for years to enter through the gate as I always take one of my kids (in there buggy) , I hand over my ticket and enter with no problem. But this week I was stopped by a arrogant steward and was asked if he could check my babies (11 month) changing bag, he took out her baby juice, banana, and small pack of snack crisps and put them on the floor and said you can't take them in!!! , I stated you can't take them off her she needs her juice and food as it was hot and she's only just started weaning he replied watch me. I told him it was disgusting and he just laughed.
I picked up the drink etc and then went down to the gates by the cats bar and explained what had happened to a young lady on the gate and she ushered us straight in.
Surely this is wrong what he was doing , taking juice and food off a 11 month baby???
I haven't had chance to ring the club about it but I will be.'"


That's shocking moley

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Quote: El Rey "That's shocking moley'"


I was fuming! Good job we won it helped calm me , still makes my blood boil when I think about it though.

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Quote: mole rat "I was fuming! Good job we won it helped calm me , still makes my blood boil when I think about it though.'"


Read PM please.

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I have to say although I haven't been affected personally this is one moan about the club policy that is very much justified.
I understand what they are trying to do but they are missing the point by a very long way.
Taking drinks off kids and babies is utterly ridiculous.

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Quote: PopTart "I have to say although I haven't been affected personally this is one moan about the club policy that is very much justified.
I understand what they are trying to do but they are missing the point by a very long way.
Taking drinks off kids and babies is utterly ridiculous.'"

Sorry PopTart but what are they trying to do??
I don't really know what the policy is or why it's being implemented. Can someone explain.

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The policy has far as I understand it is to stop people bringing alcohol and glass bottles in to the ground.
Good in principle but they are getting it badly wrong.

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They have a policy now in the main stand to lock the doors just before the second half start. The problem is that because quite a few of the patrons are a little slow to get back all you hear is people knocking to get back in. The previous policy was to have a steward in place but to allow access. I presume they are trying to stop those not entitled to be there from entering. I think I would notice if someone was sat in my seat.
They should remember it is Belle Vue and we watch rugby league so please don't treat us like the followers of the round ball. It is currently only causing a lot of discord amongst those they need to continue to support the club.

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Calm Waters don't make good sailors If you help somebody as you go along then your life hasn't been in vain:



Quote: mole rat "On Sunday i went to the front gate as I have done for years to enter through the gate as I always take one of my kids (in there buggy) , I hand over my ticket and enter with no problem. But this week I was stopped by a arrogant steward and was asked if he could check my babies (11 month) changing bag, he took out her baby juice, banana, and small pack of snack crisps and put them on the floor and said you can't take them in!!! , I stated you can't take them off her she needs her juice and food as it was hot and she's only just started weaning he replied watch me. I told him it was disgusting and he just laughed.
I picked up the drink etc and then went down to the gates by the cats bar and explained what had happened to a young lady on the gate and she ushered us straight in.
Surely this is wrong what he was doing , taking juice and food off a 11 month baby???
I haven't had chance to ring the club about it but I will be.'"



I support the club and the tremendous work they have done. However as I said previously this situation needs taking care of. I'm well aware there seems to be a lot of fans who moan and are generally negative about anything. However in this case there are many justified reasons to constructively send your complaints to the club. Policies & guidance are in place but if members of the security team are being overtly aggressive, confrontational & lacking common sense then the club need to know. I'm sure if you contact them in a sensible way explaining your concerns they will look into it!

I was contacted by another long term fan who also seems to have had a very negative experience at the hands of the stewards. The club put trust in the security team to be fair but firm. It is a tough job but we cannot let this get out of control and upset good fans by poor judgement by the stewards.

I'm sure the club would be upset too if people's poor treatment proves to be true. They pay good money for security & but trust in their work ethic.

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It's a fine line, too little security and you get some of the scenes we experienced at that Easter game vs Cas, too much and you can ruin someones matchday experience.

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All stewards i am guessing are identifiable by a number or something aren't they?
Explain to them that you are going to make them personally accountable to their employer and the club if you are un happy with their handling of a situation.
this often makes those taking their work too seriously or just making it up as they go along a bit more customer focused and helpful.

124 posts in 9 pages 
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Subscribe | Moderators: Admin, PopTart , kinleycat , Wildthing



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