I've had the same with the Club 1873 - gave up trying to give my change of address after numerous attempts. Having moved again recently popped in to the shop and Darren was sat by the door doing the Club 1873 so he updated the database for me.

Sometimes when you go in for season tickets and the like they are still on paper records. I'm just grateful to have a club most of the time, there's some good people working hard to keep us going for not a lot of money who don't deserve the grief they get.

from what I was told the when Micheal and Chris took over the club it was like starting afresh as there was a lot of the paper work missing with the last owners taking a lot away even the old club pictures

That's what I meant by fracture. I imagine the club had numerous databases many of dubious origin. I suspect many e-mail addresses and phone numbers simply had to be ditched.

I'll ask my best mate in the whole world ever if there is somewhere we could submit all our updated info too if of course, you want to.

Considering joining this.

What do you get in the welcome pack, out of interest?

I don't think you get anything with a standard season ticket other than saving money in comparison to paying in to each game. There is also the warm glow you achieve by giving the club a lump sum up front and thereby improving it's chance of continuing and improving.
If you take the platinum option by adding the purchase of a shirt you get some bits (key ring type stuff I guess) and a line in the club lottery for a year.

Link for buying memberships online I'll be using this https://trinity.mysportstickets.co.uk/

Link for buying memberships online I'll be using this https://trinity.mysportstickets.co.uk/