You are the guy who didn't pay up on the charity bet, can you get any lower.

It's not really that important to a lot of fans either. I would really like to get the thread on the club shorts highlighted a bit more. I also have one ready to start on the socks.

It's important to enough fans that some are walking away, which they are entitled to to do so if they feel the need. That tells me that it's something the club needs to address pretty damn quick but sadly customer service doesn't seem high on its list of priorities. When season ticket renewals are down the penny might drop.

They've already made one statement on the (non) issue and at the end of the day anyone who considers this a real problem needs to contact the club (rather than an online supporters group) and obtain clarification on what the policy is privately.

And when the published policy on the website is not been being adhered to as has been the case?

And the ones that have contacted the club but have had no reply or been fobbed off as has been the case?

You might want to pretend it isn't a problem as it doesn't affect you personally but to those it has affected it is an issue and one that has yet to be sorted satisfactorily. The club has already had a number of long standing fans walk away because of the problem and that is something the club can ill-afford. We need more season ticket holders, not less and once they break the habit of going every week then the chances of them coming back gets less and less. This could and should have been handled much better.

I can recognise a problem even if it doesn't affect me. I just think people walking away over a a few teething problems with a new security firm is absurd.

It could have been handled better, but surely this is just a storm in a teacup?

You would have hoped so but it is threatening to blow up into something much more than that when it really shouldn't have, mainly because the people affected feel they have just been brushed off by the club. It's a battle for everyones few spare pounds these days and customer service and satisfaction is absolutley vital for all businesses if they want to survive, especially when its a small sports club like ours with many more downs than ups over the years and good will towards it is in short supply. It's an area our management team need to look into and improve asap.

I E-mailed the club via the website as directed by the clubs charter for some clarification on the matter on Monday, i have had no contact back from them so far.
OK its only thursday and there is a big game coming up tomorrow which i would hope is taking up most peoples time, but a quick 5 minute reply would not hurt anyone would it.
It's not my fight, it doesn't affect me, and it appears (to me) to affect a very very small minority, but i think it could have and should have been handled better and quicker.
One of the people has i have spoken to who is affected has handled himself far better than the club has and done things in the correct manner - whether i agree with him as to who is right or who is wrong matters not.
This is a tiny issue that still lacks clarity and that is bad business from the club.
We cannot afford to alienate supporters over easily reconciled trivialities.

I've spent a lot and I mean a lot of money following this club over the years even more than usual this year because the club needed it and were desperate. All I expect for my money is to be treat with respect when at the ground, and to watch a team that puts effort in. I don't expect to see my family members been escorted from the ground for refusing to hand over a bottle of dilute Orange. I also expect the club to admit fault and take 5 minutes of there time to speak to my family member and apologise. I also expect the club to control there stewards and make them enforce the rules rather than let then let them do what they want. As it stands now there's 5 adults and a junior not renewing next year. Also we will be cancelling 8 lines on the 1873 lottery. Il be spending my money were its appreciated next year.

Blimey, that diluted orange must be good if you feel that strong about it.

my family comes first in every circumstance so two more season ticket members will be keeping there money in there pocket.