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Subscribe | Moderators: Admin, PopTart , kinleycat , Wildthing
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Quote: Mick Amos 9 WTW "I support the club and the tremendous work they have done. However as I said previously this situation needs taking care of. I'm well aware there seems to be a lot of fans who moan and are generally negative about anything. However in this case there are many justified reasons to constructively send your complaints to the club. Policies & guidance are in place but if members of the security team are being overtly aggressive, confrontational & lacking common sense then the club need to know. I'm sure if you contact them in a sensible way explaining your concerns they will look into it!

I was contacted by another long term fan who also seems to have had a very negative experience at the hands of the stewards. The club put trust in the security team to be fair but firm. It is a tough job but we cannot let this get out of control and upset good fans by poor judgement by the stewards.

I'm sure the club would be upset too if people's poor treatment proves to be true. They pay good money for security & but trust in their work ethic.'"



I have now contacted the club to let them know what happened , the lady I spoke to was the same lady that let me in through the other entrance and new about what had happened. This is the first time in 30 years I've had a complaint and hopefully it will be sorted so no one else will have the same problem. A bit of common sense on this occasion by the steward would have been good.

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Quote: Slugger McBatt "It sounds like a matter of communication rather than an issue over bottles. If people know they can't take their stuff in, then it's fair enough to be asked to hand it over. If it is done in a polite and friendly manner, then I expect most people would comply. The problem, I presume, is that it is being done by blokes without much training just doing it to get an extra twenty quid on a Sunday. In a bib. People will dig their heels in if spoken to inappropriately. Marching your customers out of the ground for something like that is not on.

I detect a slight anti-fan stance from the club. I don't like some of the tweets from MC, digs about "real fans" turn up whenever. So go on, have a dig at the ones you want to attract back.

I appreciate that he feels under pressure because of what he has done for the club and I suspect feels under appreciated.. The bottom line is, however, is that he is in the entertainment industry and the leisure industry. Entertain your customers, treat them like customers, and don't slag off the ones who stopped coming. Work out how to get them back.

To be fair to the team, and that is what counts, they've done their part.'"



I think MC and his team are to wrapped up in there own egos to admit fault and try and get the fans back. Completely ignorant of anybody who doesnt kiss there backsides. Ive attempted to message MC personally today Via facebook because the clubs official site give you no answers. He has completely ignored me but has continued to message members of the northstanders on facebook as soon as hes been tagged in a comment. Tell me what sort of bloke ignores a polite, well put question by one fan but answers another more or less instantly. Im Sick of this and dont feel i can continue to go to games when one member of my family refuses to go back because of the treatment he recieved. Anybody with any issues with this club is been ignored might aswell write it on a piece of paper and post it in ther nearest bin.

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Quote: RealSteel89 "I think MC and his team are to wrapped up in there own egos to admit fault and try and get the fans back. Completely ignorant of anybody who doesnt kiss there backsides.'"


Had no dealings with Carter, but no different to the way Richardson/Rogerson and Glover/Eston worked then. For over a decade, some supporters have been too close to management, I'd prefer there was a distinct gap between the two.

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I'm a happy depressive - the glass is half empty but the bar is open.:



Based on what I read on here and my dealings with the club, I believe Mr Carter's focus is entirely on getting the club to survive financially this year and if that means upsetting and letting down some current supporters then so be it. I believe he's risking the hopefully short term individual loss of support as acceptable damage to secure the long term future and he is relying on our support of the club to be more than the let down we feel when things he does things to try and get more money in to the club. He's the boss, he can do what he wants - we can choose how we respond.

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Quote: sandaltrinityfan "Exactly!
Even Pinderfields hospital provide a smoking shed!
I don't agree with smoking but if smokers were allowed to go out of my way to do it fine.'"


Not for staff they don't.

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:



I think the stewards that should have been on the gates, working on the doors in wakey pubs.

124 posts in 9 pages 
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Subscribe | Moderators: Admin, PopTart , kinleycat , Wildthing
124 posts in 9 pages 
<<   PREV  NEXT   >>
Subscribe | Moderators: Admin, PopTart , kinleycat , Wildthing



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