Quote: J.T "It's always been the way...'"
That's one reason why rugby grounds aren't full every game, due to the apathy shown to supporters at times (many clubs). If emails aren't responded to, then people ask why they should bother.
I have heard of another SL club not answering their phones for hours on end. Not answering emails is just not acceptable when our stadium isn't full every game. It is an lost opportunity every time.
It is one thing for the regularly attending fans who will try and seek an answer elsewhere, but when folk who aren't coming to games aren't getting responses, they aren't going to bother with WTW at all. Lost revenue, lost reputation.