Quote: kinleycat "The shop side of things still looks out of step with the improvements elsewhere at the club, i know its still early days really and in real terms compared to how bad the retail side used to be it has improved.
Everytime i go in there is a different person in, which probably doesn't help, and its difficult to manage when you don't know what your profitability is going to be like, increased costs with the ridings shop, limited interest previously and limited retail history etc.
Its a must to get right though, and the simple things such as stocking what people want to buy, helpful staff and following up on promised phone calls are all basics.'"
yep, those are the golden rules in retail. same as any other shop or service, if you keep getting let down you stop going. on the other hand if you get good service and value you keep going back and you tend to recommend it to other people.
