I seem to one of the lucky few who have got (eventually!) what I asked for! Plastic season ticket and [imea culpa[/i letter arrived today. I had emailed the ticket office asking for a physical card, but never had explicit acknowledgement of that, so that was a relief. Old git category and seat correct. But it's clear from responses here and elsewhere that more than a few people have had very poor service.

Kris Radlinski needs to read this thread.

Can't understand what's going on here...I'm pretty sure I didn't click on any option for a physical card, but it arrived this morning. Actually, if I think about it, I'm on auto-renewal, so i haven't clicked anything for a couple of years.
The main site update from yesterday indicates that electronic tickets are going out or have gone out.

Are Fujitsu running the back-office systems?

Wasted 45 min waiting in phone queue, I was told season ticket was emailed last Thursday, checked all folders Inc spam, trash nothing sent. Tried calling back the ticket office was closed. So I will be wasting more time tomorrow trying to get what I paid for last August. I will email a complaint for what good that seems to do the last couple of emails were responded to without addressing the issue.

Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

Queued 45 mins at the stadium and got 6 paper tickets for Friday. Didn't fancy waiting till the day and being in a massive queue then.
Repeated our request for emailed season tickets. They couldn't say when they might arrive.

More pain for me on the ticket website. I went on earlier to order a single ticket, under my flexi membership but got an error message both times. I checked my emails in between each attempt and after and haven’t had anything. I’ve just gone back on the ticket website and it says I’ve ordered 2 tickets under my membership, which surely shouldn’t even be possible, as you choose 4 individual games! And I’ve had no emails with tickets attached to them. Also when ordering a ticket under this flexi membership, it forces you to put in your card details, even though the cost is zero!

In short, it’s not fit for purpose! Fingers crossed somebody responds to an email I’ve just sent.

If it were just short term teething problems I think that would be understandable. But the extent of the problems and the length of time it is taking to fix it is now becoming a very serious issue.

Kris Radlinski spoke recently about how he feels some complaining fans have a 'corner shop' mentality. Well this ticket fiasco is every bit as amateurish as a dodgy corner shop.

Fans are being put off from even attempting to buy tickets at the moment and some seem to be getting such bad treatment that they may not return for a while. Sort it out for crying out loud.

The crowd will be interesting on Friday. My old man wants me to get him a ticket, as he’s 76 and not great with technology and I’m genuinely dubious of trying to do it on the ticket site because every ticket I’ve bought so far has needed to be followed up with an email/call. Feels like the easiest option currently is to just go in person and buy one but that is crazy when it’s supposedly a cashless Stadium, running a policy of trying to get you to use technology. I’m not too bad with technology and have never had issues like these (on such a consistent basis) on any sales platform before.

I wasn't aware of the quote from Radlinski, I have been more than patient taking into account the patronising responses I have had to emails, then take into account the ones that have not been responded to. I paid upfront in August 2023 and I would be better off paying on the day. I will be taking into account SKY showing all game before I renew again. Choosing my games is a real option now

Just to clarify - Rads' corner shop comment was not made in relation to fans complaining about the ticketing situation - more complaints about silly things like the colour of the shirt sponsor.

Just thought it was a little ironic given how amateurish the ticketing transition has been.