Just to echo your last paragraph there, I have had a few issues with the ticket site this season now and the emailing system from it and have had to contact the ticket office over the phone a few times to get issues rectified. Everybody who i have spoken to over there has been stellar and in one case went well above what would be required in their job role to sort an issue. They are doing god's work at the moment whilst taking the brunt of people's frustrations i would expect for something that is most likely not their fault.

That is a good point as neither does mine, unless they use some sort of technology that doesn't require anything like that? New one on me if so.

Just received a plastic card, didn't request one but happy days

Does yours have a barcode / QR code of any description on it pal?

I need to head down to the ticket office later today anyway so will ask while i am there.

just my name client code and seat no., there's either something inbuilt or we're just waving it to someone manning the turnstile

The accompanying letter from Rads raises more questions than answers. Arrive early next week & prep for a long queue, methinks.

Bought my Leigh tickets 6 days in advance of the game and they came 2 days after the game.

90 minutes on hold before getting duplicates printed at Leigh.

It’s just not working at the minute.

Update on this.

Asked the question while i was down at the ticket office, they have an inbuilt chip so no need for a barcode or QR code.

I seem to one of the lucky few who have got (eventually!) what I asked for! Plastic season ticket and [imea culpa[/i letter arrived today. I had emailed the ticket office asking for a physical card, but never had explicit acknowledgement of that, so that was a relief. Old git category and seat correct. But it's clear from responses here and elsewhere that more than a few people have had very poor service.

Kris Radlinski needs to read this thread.

Can't understand what's going on here...I'm pretty sure I didn't click on any option for a physical card, but it arrived this morning. Actually, if I think about it, I'm on auto-renewal, so i haven't clicked anything for a couple of years.
The main site update from yesterday indicates that electronic tickets are going out or have gone out.

Are Fujitsu running the back-office systems?

Wasted 45 min waiting in phone queue, I was told season ticket was emailed last Thursday, checked all folders Inc spam, trash nothing sent. Tried calling back the ticket office was closed. So I will be wasting more time tomorrow trying to get what I paid for last August. I will email a complaint for what good that seems to do the last couple of emails were responded to without addressing the issue.

Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

Queued 45 mins at the stadium and got 6 paper tickets for Friday. Didn't fancy waiting till the day and being in a massive queue then.
Repeated our request for emailed season tickets. They couldn't say when they might arrive.