Just spent my 1/2 hour lunch break on the phone to the ticket office, the net result is that my seats have already been sold but no-one knows why. As an alternative I asked if there were any family tickets left but they are all gone. I'll no doubt change my mind by weekend - being a mug - but at this stage my reaction is stuff it and I'll watch it on tv.

UPDATE!

Shortly after my previous posting, I contacted a general enquiries email address from the clubs website and within 10 minutes I got a phone call from a guy called Steve Reeves from the ticket office who patiently and professionally resolved my problems. He was brilliant and recognised that I had paid £3.50 in wasted phone costs and just charged me for the tickets and no booking fee. Needless to say I am now very happy and will be sitting in my normal seat cheering the lads on!

Well I had to buy mine on the phone and had to wait from 18th in the queue!

If you look at the log in page to the e-ticketing it says do not try and activate your account if you already have one as that will dissociate your season ticket from your client ID.

Now I am certain I did not do that this time but somehow my client ID [ihas[/i been disassociated from my season ticket.

That is really pretty useless because the system should not be so fragile that a potential user error screws the system up in that way. The client ID is unique so if someone mistakenly tries to re-activate their account the system should just simply spot that it is already active and put out a nice little message informing the user of that fact and ask them to log in. Not create a new account minus season ticket association which is obviously what is happening. That is the kind of thing any basic testing of the system would throw up and normally be fixed. I did mention the problem to the person in the ticket office and she said she would pass this on for investigation but I think when the office is less busy I will get in touch again to try and get my account sorted out so I can order on-line. For us far flung fans a robust e-ticketing system is really very useful.

Having had far too much experience of this from the other side of the fence, it is extremely frustrating.

E-ticketing sites work well for the vast majority of people, but when it goes wrong it goes very wrong.

Just had a call from the club and the matter has been sorted out very efficiently. Apparently as the lines are so busy calls are being diverted to Ticketmaster who have conflicting availability info.

Now that doesn't sound good. I purchased my own seat and that of my son but it makes you wonder if Ticketmaster know they have been sold!

Its easy, link your client code without the letter and follow your nose. Had no issues ordering tickets all season online.

They will just see the seat as unavailable on their system - with literally hundreds of phone calls between half a dozen operators it's a hard call to make as to whether to keep people in a queue for even longer or forward their calls to Ticketmaster where 9 times out of 10 there won't be any issue in sorting the tickets out.

Give us a shout later in the week when it quietens down Dave and I will have a look at your account and hopefully get it sorted once and for all.

Mine doesn't have a letter

It is very apparent from a number of posts that some people are not seeing the correct screen when they log on exactly like me. Please don't jump down their throats and assume that they are doing something wrong. It is actually possible that the ticket system could have a fault and yes before one of you angry people have a go at me, I will phone the ticket office when I have time to get them to sort it out. For now, I am lucky that I have a good family who managed to get down to the ticket office for me to get a ticket.

I held off from posting on here for a long time as I have seen some of the over-reactions to things... some people need to chill out!

P.S. Thanks very much to the kind people on here who responded with helpful advice... I appreciate it

Ordered Sunday (3 tickets, one client code), delivered Tuesday. It seems simple enough to me!

It is if it works but there is clearly a bug in the system that means for some people the system doesn't work.

We put in a new version of one of the systems I work on a short while back and a bug surfaced that had not been picked up in either our customers own testing. A small number of transactions under certain circumstances failed but the vast majority didn't because those peculiar circumstances didn't apply for them.

So it would seem Dave, I was just posting my experience.

Im sure the club / ticketmaster are working on it. Ticketmaster arent exactly wet behind the ears in terms of eticketing, Im sure it will be resolved soon enough.

Have you complained to the club?

I did when I booked the tickets by phone but I have just seen LM's message above so hopefully he can sort it.

Will give it a go Dave (there's another game on today if you're not aware so I'm away from my desk )