Yes, but when you sign up you have to confirm you don't have greasy hair or a beard.

Hopefully mods will delete this post as potential to cause real upset to person involved.

For some reason, the club never replies to anyone about anything these days.

The customer services of the club leaves a lot to be desired.

What if you have a greasy beard?

Looks that way mate. I’m not a person who complains about anything tbh but I just thought I’d drop them an email to let them know. I know it’s deserted that top corner of the West most of the year round but it was honestly a health hazard. There was a baby on the back row near us who looked about a month old.

It’s something the club needs to work at by the looks of things.

I tried emailing about ST’s last year as the pay monthly option wasn’t showing when you come to buy them. I emailed and got no response (waited a week) so I rang instead. I got through to some right snotty agent who when I queried how I could purchase a ST on the pay monthly option simply sniped “it’s not available yet it’s quite obvious”. I responded in kind and queried why it was being advertised to which she replied “dunno not my job pal”.

If the option to pay monthly was available or she would have gone through it with me over the phone I would have bought one there and then. Instead I’ve gone for a membership at a fraction of the cost.

Last year when they introduced the bus services to the game me and my Dad waited outside Tommy Gerrards in Ashton for the bus only to see it take a completely different route and not stop at all at the bus stop outside Mad Jacks despite the driver seeing us full stride trying to catch it. I emailed the club and got nothing back, not even an apology or an explanation. Even a simple acknowledgement would have sufficed.

If I were a new fan and I got treated like that I would have just walked away in disgust. I do wonder how many new fans we lose because of the poor customer service.

I once emailed the club about some bloke hanging around the changing rooms in a gold suit, white hair, broad northern accent, smoking a cigar, I feared the worst.

Turns out it was the golden gamble fella.

They let me join

Class

Is that George Riley at it again?

I have never had any issues with Wigan's customer service, in fact quite the opposite.