I guess it depends who you speak yo then. Last week I had lost my car park pass and rang the ticket office. The lady I spoke to was very polite and understanding. She told me to go to the ticket office next day and the pass would be replaced, which is what I did, and the pass was waiting for me.

Or what you call up for. If you call up to buy a ticket and as such need your client code so they can easily find you on the system but you can't be bothered to look at the front of the season ticket you have had for 20 years then it is clearly the fault of the girl in the ticket office.

FWIW I've never had an issue and that includes buying 20+ tickets for finals as well.

Only your new client code is not on.

Lucky you

It's the same as your old one prefixed by 400.

What about new, lapsed or casual fans who don't have a client code in the first place?

<sigh>

'An unexpected error has occurred. Try again later'. I even have my sodding Client Code and everything.

If I buy a ticket online for Friday's game, do I get to print my ticket off or do I still have to go to the ticket office to pick it up?

How much hassle is it to buy a ticket before the game (for the South Stand)? I have a seaon ticket - it's for some visitors

Why don't you contact Customer Services? Good luck!

Not tried using the new log in yet but you can usually print tickets at home but you usually have to pay for the privilege of doing so

So not only do you have to pay for the paper, ink and printer; you also have to pay for the privilege of printing your ticket off at home? Laughable. Embarassing.

I tried to buy saints tickets the other day and the only fulfilment option was collection. Tried ringing the ticket office because wanted them posted but gave up after trying to get through for a couple of hours. Waste of time.

I’ve printed tickets at home a number of times (home cup and WCC games) and never been charged extra. I think it was actually advertised as free to do so?

Still can’t get past the error screen despite entering my client code. Gave up and phoned the ticket office which incidentally was a very quick and easy process.