I've spent 25 mins on hold so far. Started in queue position 14 and have been number 10 now for about 15 minutes. On top of all the issues with the systems, clearly they aren't over staffed! You have to feel sorry for them because currently it must be a case of coming in for 9am and being absolutely battered until 5pm over an issue that isn't their fault. Issues are starting for Latics fans now as they're at the stage of registering new Ticketmaster accounts and loads are having problems. I think they've stopped responding to emails now as well (probably due to not having enough staff) because before Huddersfield you got a response easily enough but I've had nothing for over a week and a lot of Latics fans are saying the same.

Finally sorted. It took an hour and 20 minutes this morning, an hour and 15 minutes on Wednesday on the phone and 3 emails, to get a ticket for the South Stand via my flexi membership. It should take 2 or 3 clicks of a mouse.

The lady I spoke to today was far more helpful than Wednesday but did again try and get me off the phone by saying Ticketmaster were coming in this Afternoon and would sort it. That is what I got told on Wednesday (but that they were in Yesterday), so I pointed that out. When I did, she spoke to another member of staff who manged to sort it in a couple of minutes. They had the seat I purchased showing as a totally different person and as a season ticket seat, so there are some major flaws somewhere impacting them.

Having read all the tales of woe on here and elsewhere, I decided from the beginning that I am damned if I'm going to spend hours on the phone to the ticket office hanging on; as far as I'm concerned, if it can't be sorted by email, then too bad. Fortunately I have a physical ST. And I shall make sure I always have one in future, too.

I agree with other posters that tonight's game is hardly the most enticing tie!

Haha, made me laugh that!

Just for balance, we’ve had no problems at all. Both our season tickets have been added to our phone wallets and I’ve also got two free season tickets added to mine for two of our grandkids.

Another game on the horizon and still no season ticket. I have sent an email this morning


Good morning

I am once again sending an email regarding my season ticket. It’s the 30th of April and I still do not have the ticket that I paid for August 2023.

I am getting more frustrated, I have spent hours on the phone, wasted time queuing up and have sent numerous emails. As far as I am concerned I have done my bit. Going forward I will not
Be spending hours on the phone to the ticket office
Queuing for tickets

I am totally disgusted with how this issue has been handled. For the club to ignore the situation and not regularly inform customers of the issues is either poor management of a situation or the club treating long standing fans and ticket holders with contempt.

I would not expect to be treated like this by any service provider and I do believe that I like others have been more than patient with the club.

I do not expect a reply, previous contact attempts have been ignored.

Regards

Our six season tickets arrived separately to our three different addresses on Friday, postmarked Thursday April 25th. The club clearly had not posted them when they said they had.
Plastic tickets, though we asked for digital.
Obviously the club has failed abysmally throughout this episode and it's unacceptable that they have made no public comment for some weeks.
I wonder how many people are still without their season tickets, two days before the third home game?

A suggestion: don't phone the ticket office. Phone one of the other numbers at the club, where there is no wait time.
Tell them a tale about sponsorship or conference booking and then demand politely that they get the ticket office to contact you about your season ticket.
Let's just say that I know someone who this worked for...!

I have no trust in the ticket site in terms of ordering with my flexi membership, so I phoned for my ticket for Thursday. It doesn't give you much faith in the whole set up when you can hear one of the women in the office having a blazing row with a customer in the background, screaming at them to stop saying she does not know how to do her job along with a load of other stuff.

I tried to order an additional ticket for Catalans but the payment system wasn't working.

We are still waiting for a season ticket for my son and once more I had to go to the ticket office to get a paper ticket for the Catalan game. The club have no idea when this issue will be resolved. The communication blackout on this issue is appalling. The club must have a list of people still awaiting their season ticket so why can’t they be proactive and send paper tickets via post or delivery by hand until the issue is resolved.
I’m fully aware of potential 3rd party mitigating circumstances however, the total lack of communication on this is ridiculous even if there are legal issues in the background.
I’ve made my final communication on this matter to the club and won’t under any circumstances go to the ticket office to queue for a paper ticket on a match to match basis.

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

I have been sent a e-ticket, it seems to be working

Also got sent an e-ticket this afternoon.
Could have saved myself a trip to the ticket office if I’d of known. I’m pretty close to the ground so major issue but if I had to travel some distance to get to the ground I would be fuming. Still a pain in the arris.
Still don’t know why fans awaiting ST couldn’t have been advised that this was happening.
Obviously will be of zero use if don’t have an iPhone.

Got to the gate my ticket didn't work, another trip to the box office with them telling me they had sent me a ticket on the 29th I have never received one, I told her I was on the phone Tues and they sent the eticket. I was then told the ticket would not work because they are sending a physical ticket. The attitude was this was all my fault.
I emailed on Friday got another meaningless apology. I offered evidence of my ticket sent for the Huddersfield game to prove that there was no issues with my email and any non received tickets was due to issues at their end. They again stated that I will be getting a physical ticket, I replied this is the 5th time I have been offered a ticket in one form or another and they have either never arrived or not worked , I asked why would this time be any different, I am still waiting for a reply. I think I am done with club I will pick and choose my games for the rest of the season, i will not be using the auto renewal option

Cannot blame you at all.
It’s incredibly damaging to the club, all this.