Quote: apollosghost "Haven't received my activation email yet so I've been down to the ticket office and joined a queue of folk in the same boat, Apparently on a few accounts the new system glitched and moved the client details across except for your email address, they don't know why, I was asked to email How long were you in the queue at the ground for? I'll have to go tomorrow, I've got three accounts listed, there should be four, plus two of the accounts have the same number therefore two missing!!

Quote: apollosghost "Haven't received my activation email yet so I've been down to the ticket office and joined a queue of folk in the same boat, Apparently on a few accounts the new system glitched and moved the client details across except for your email address, they don't know why, I was asked to email How long were you in the queue at the ground for? I'll have to go tomorrow, I've got three accounts listed, there should be four, plus two of the accounts have the same number therefore two missing!!

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

I have been sent a e-ticket, it seems to be working

Also got sent an e-ticket this afternoon.
Could have saved myself a trip to the ticket office if I’d of known. I’m pretty close to the ground so major issue but if I had to travel some distance to get to the ground I would be fuming. Still a pain in the arris.
Still don’t know why fans awaiting ST couldn’t have been advised that this was happening.
Obviously will be of zero use if don’t have an iPhone.

Got to the gate my ticket didn't work, another trip to the box office with them telling me they had sent me a ticket on the 29th I have never received one, I told her I was on the phone Tues and they sent the eticket. I was then told the ticket would not work because they are sending a physical ticket. The attitude was this was all my fault.
I emailed on Friday got another meaningless apology. I offered evidence of my ticket sent for the Huddersfield game to prove that there was no issues with my email and any non received tickets was due to issues at their end. They again stated that I will be getting a physical ticket, I replied this is the 5th time I have been offered a ticket in one form or another and they have either never arrived or not worked , I asked why would this time be any different, I am still waiting for a reply. I think I am done with club I will pick and choose my games for the rest of the season, i will not be using the auto renewal option

Cannot blame you at all.
It’s incredibly damaging to the club, all this.