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Subscribe | Moderators: Admin, DaveO , Wigan6/Leeds1 Andy , Bilko , Pemps
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Fans Forum 28.08.08 Fan from Haydock "I've got one word for you Mr Chairman - Penalty Count" [quote="The Daddy"]I've got one word for you all......Steve Hanley[/quote] Some Salford fan said to me and I quote "You are by far and away the most Handsome & Knowledgeable Rugby League Fan in England!" I thanked him and went on my Merry way! RIVERCAVE DWELLER OF THE YEAR 2015! "The club used you last night and didn't tell the truth." Officially one of the 119 Mugs used by the club:icons077e_files/5454-3678dentheman-msnicons.jpg



Quote: BoredWiganer "While i agree with alot of this, i know i am also bombarded on facebook with ads from wigan and frequently see their posts, but i am also an active fan who engages with their content so it will be pushed to me in the algorithms, hopefully it also reaches to the people it needs to more such as lapsed past season ticket holders, fans who don't typically attend and sports enthusiasts who could be potential new fans. When you look behind the veil of social media marketing and algorithms it's scary how targeted it can be and hopefully the club is using this to their full advantage.

I think it was mentioned earlier on in this thread, or perhaps somewhere else on here recently, but i think a return scheme for lapsed fans would be a good incentive to get people back into the habit of attending. Suppose this is too late for this year, but perhaps something along the lines of 15% off the early bird price for Lapsed season ticket holders within the last 5 years, 10% off for lasped season ticket holders in the last 10 years. Couple this up with an advertisment campaign via social media, post, email, website, maybe even some signboard around the town. When you sign up for a season ticket, you pass the club all this information so i would like to think that they keep records of it, at the end of the day you are selling a seat that may have been empty anyway (even if it is at a reduced rate for that season) but you could also be re-engaging lapsed fans that buy season tickets then for the next 10+ years on top of merchandise to wear at games etc. The issue with this is that it would need to be managed in a way that it does not get abused, the offer should only be available once to any supporter so that people are not getting reduced price season tickets every couple of years. Maybe this is easier said then done to keep track of but it would only need to be as simple as a note on their account with the club.

On the current attendance figures, i do personally think these are inflated currently by free / reduced price tickets and are maybe not reflective of our current season ticket sales. For me this is not a huge issue, i just hope for the club that it is working and that some of these people attending stick and contribute more in the future. In my group though that attend together, i know there has been a bitter taste left in a couple of mouths regarding the frequency that free / reduced price tickets have been available. It sparked a discussion in our group about whether it would even be worth buying season tickets this season when we could just take advantage of these offers then pick and choose other games to attend, we have all ended up buying tickets in the end and this was not my outlook on it at all, but goes to show some fans must feel this way and i am sure it is not just in my group.'"


It'd a LONG conversation, but with regards to the last half of your post, that's why giving cheap/free tickets doesn't work.
I don't think Wigan do a lot of it compared to other clubs, and I know for a fact Wigan didn't give a free ticket away for a long period under Simon Collins on, as I had numerous conversations with him about marketing and thebwork/experience he gained in America through the NFL.

THE lapsed ST Holders reduction is a good shout.
But ill say it again, Prices are not the problem

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Quote: TonyM19 "This is the first season since 2020 that we have had a season ticket (we had one for at least 10 years before the pandemic). We knew that we would miss some games this season but we thought that we could fall back on the system where you can swap tickets for game you miss for ones later in the season to make it worth our while. Together with letting pour kids use them for some games it was a decent saving. We have done ticket swaps in the past, but its not available any more. Minor gripe I know, but it just makes it not cost effective for us to have the season tickets from now on. Just flagging it up if anybody else was thinking of swapping tickets.'"


Sorry could you clarify this? What do you mean by swapping tickets?

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If you couldn't make a game, you could swap your tickets to a different game later in the season. We used to do it regularly. Meant that we could bring friends/family to the game we could make. You can't do it now. No big deal, but it was a factor in us deciding top get season tix from a price per game point of view

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Quote: TonyM19 "If you couldn't make a game, you could swap your tickets to a different game later in the season. We used to do it regularly. Meant that we could bring friends/family to the game we could make. You can't do it now. No big deal, but it was a factor in us deciding top get season tix from a price per game point of view'"


So my understanding is that if you cant make it to a game (holiday,illness,cant be d etc) you could give the ticket to anyone later on to get in free but you could also use your ticket aswell,that doesnt make commercial sense as it isnt the clubs fault that you are missing a game but the club gets stung for £28 upwards.

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Quote: Jason65 "So my understanding is that if you cant make it to a game (holiday,illness,cant be d etc) you could give the ticket to anyone later on to get in free but you could also use your ticket aswell,that doesnt make commercial sense as it isnt the clubs fault that you are missing a game but the club gets stung for £28 upwards.'"


Commercial risk that probably didn't work so is no longer available.

We now have memberships where people can pick and choose.

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Quote: Jason65 "So my understanding is that if you cant make it to a game (holiday,illness,cant be d etc) you could give the ticket to anyone later on to get in free but you could also use your ticket aswell,that doesnt make commercial sense as it isnt the clubs fault that you are missing a game but the club gets stung for £28 upwards.'"


Your understanding is wrong. You couldn't let someone else use your ticket. It was cancelled for the game you couldn't make and you got extra tickets for a different game. It's no big deal. I just thought you could still do it. The person I spoke to at the ticket office said they stopped it last year. It must have been a real sphere ache to manage so it's understandable that they've stopped it. It just tips the value of getting a season ticket over the edge for us and it will be a membership net season

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