Quote: jackdog "Sunday morning e-ticketing showed up as general sale. Was supposed to be season ticket holders etc. until 12.
This after the Saturday fiasco.
For us, result is we have had to settle for worse tickets, right in the corner, since we could 'only' spend 2 hours trying on Saturday 11 till 1. By evening, all the best tickets had gone.
What's the point of having a season ticket, our five are asking?
Rubbish performance by the club and/or Ticketmaster. And the cheek to add £2 booking fee as well.'"
It's not the club but Ticketmaster that's at fault. They're serial offenders with this sort of "mad rush" event & their machines simply don't cope. Also (I've never rung them, but...) it seems their customer service is (way) offshore, so you'll never get rapid or satisfactory response. Personally I'd bring ticketing fully in house & then the club would be able to respond faster to issues & properly plan for temporary up scaling as required.