Getting very frustrated with this service, can't see me renewing again. Which makes me angry because it had soooooooo much potential.

Cracking commentary guys, was getting very disillusioned with this service and thinking of not renewing but recently the service has improved and the inclusion of your commentary is what you may call a "turning point" !
Well done, keep it up!

When im watching any videos on Wigan tv it seems to be very jumpy and the lip sink is out. Is there a setting i need to change? because i never have this problem on any other website.

Try a different browser maybe, always worked fine for me in Firefox.

I wonder how much they will take it on board to be honest. I've rang quite a few times, threatened to leave, ask for a refund etc because they aren't giving us the service we paid for (40 mins by Monday, full game within 2 weeks) but it was absolute murder to get anyone to take it on board. Hopefully the new management will be better, they're still not putting 40 mins at all

I do think it's slowly getting better. The post you have quoted was from a while ago and they improved the overall look and feel of the website since then. The highlights videos are much better with commentary, and I've just watched this week's press conference and the video and audio quality was a lot better than it used to be, you could actually hear the questions being asked. I agree about the 40 minute highlights, if I've missed a non TV away game then that's the main highlights I want to watch, 15 is ok and 2 weeks is a bit long to wait for the full game (plus it was awful trying to watch 80 mins in silence).

There's definite room for improvement content wise but if they can at least be consistent with the 2mins/2hours, 15mins/24 hours/ 40 mins/Monday, Full game/2 weeks highlights as advertised then it's worth the fee.