no problems when i got my ticket yesterday, logged onto site and my seat was there ready and waiting for me to purchase. also added member and got daughters ticket as well.

The whole ticketing situation is a bloody shambles! I can't use the e-ticket system as it won't accept my client code or password and I have just wasted £3.50 on a phone call to the ticket office (DW rubbish and Ticketmaster) to be told that my season ticket isn't actually available! I live in Manchester and don't have the easy option of visiting the stadium just to get a ticket. I accept that these sub-standard operators are working as agents for the club but what a shambles!

Just ordered mine in less than a minute, worked fine.

I'm having the same problem as Robbie - system lets me log in but that's as far as I can get. Now been on phone to ticket office for 20 minutes - just got through !!

and booked my ticket. Tried to sort out the E ticket problem but no joy. I've been promised an email from the admin about how to sort it out so I am waiting for that. Might have been cheaper to drive the 40 odd miles to the stadium

No problems for me, just booked for our 3 season tickets seats.
After just getting back from a weekend in London, getting the tickets so easily and quickly was a god send !!!

Just spent my 1/2 hour lunch break on the phone to the ticket office, the net result is that my seats have already been sold but no-one knows why. As an alternative I asked if there were any family tickets left but they are all gone. I'll no doubt change my mind by weekend - being a mug - but at this stage my reaction is stuff it and I'll watch it on tv.

UPDATE!

Shortly after my previous posting, I contacted a general enquiries email address from the clubs website and within 10 minutes I got a phone call from a guy called Steve Reeves

from the ticket office who patiently and professionally resolved my problems. He was brilliant and recognised that I had paid £3.50 in wasted phone costs and just charged me for the tickets and no booking fee. Needless to say I am now very happy and will be sitting in my normal seat cheering the lads on!

Well I had to buy mine on the phone and had to wait from 18th in the queue!

If you look at the log in page to the e-ticketing it says do not try and activate your account if you already have one as that will dissociate your season ticket from your client ID.

Now I am certain I did not do that this time but somehow my client ID [ihas[/i been disassociated from my season ticket.

That is really pretty useless because the system should not be so fragile that a potential user error screws the system up in that way. The client ID is unique so if someone mistakenly tries to re-activate their account the system should just simply spot that it is already active and put out a nice little message informing the user of that fact and ask them to log in. Not create a new account minus season ticket association which is obviously what is happening. That is the kind of thing any basic testing of the system would throw up and normally be fixed. I did mention the problem to the person in the ticket office and she said she would pass this on for investigation but I think when the office is less busy I will get in touch again to try and get my account sorted out so I can order on-line. For us far flung fans a robust e-ticketing system is really very useful.

Having had far too much experience of this from the other side of the fence, it is extremely frustrating.

E-ticketing sites work well for the vast majority of people, but when it goes wrong it goes very wrong.

Just had a call from the club and the matter has been sorted out very efficiently. Apparently as the lines are so busy calls are being diverted to Ticketmaster who have conflicting availability info.

Now that doesn't sound good. I purchased my own seat and that of my son but it makes you wonder if Ticketmaster know they have been sold!