I've found this to be a recurring theme. Any offers or discounts are often introduced at a late stage as some kind of afterthought when the most committed supporters have already bought tickets. Prime example being the free tickets for friends of STHs for today's match, of which we were only notified last weekend after I'd already persuaded some mates to buy tickets in advance and come along.

Two years ago I bought an "early bird" season ticket in November, then a few weeks before the start of the season there was suddenly an offer that would have saved me about £50 on what I'd already paid. In fairness a club official PM'd me on here and offered to refund me the difference after I'd mentioned it. I declined as I felt I'd paid a fair price that I could afford, but as a matter of principle it's completely daft and will just put people's noses out of joint, especially if they're occasional or floating supporters i.e. the people we most need to win over in order to get the average crowd figure to the same level as our rivals.

The £3 fee for taking a debit card booking online seems a bit excessive - an arbitary figure, probably rounded up from a true cost, just to make a few more quid. Alright someone has to manage the website and stick the tickets in an envelope, but if you buy on the day someone has to staff the ticket office and the turnstiles and physically take your money and you don't pay extra for that - what's the difference other than 36p for postage + a few pence for the envelope? Furthermore you'd think it would be more convenient for the club if a higher percentage of those attending already had a ticket before they arrive on matchday.

Maybe its a charge put on them by the banks to use Credit/debit cards and they are just passing it on to the credit card holder. Im not sure.

Oh it is a charge made by the bank, it doesn't amount to £3 though.

You book a £20 concert ticket and you pay £23.50 ([url=http://www.stargreen.com/events?id=23260randomly taken from Stargreen BO[/url) plus postage, out of that £3.50 comes the credit/debit card processing and all the agents costs inclucing the website.

£6 for processing and handling fee is obscene.

have to agree with the origional post here
Ok it is a business so there are costs involved! BUT, big question is why, the extra charges? I do recall a couple of seasons back if you bought eqarly in the week, i think it was before Wed tickets were discounted, with the charges applied (that still needed paying) the ticket was still cheaper than turning up and paying on the gate
surely this is what the club should be trying to encourage

But, that aside, the charges are clearly notified soooooo
simple answer pay on the gate, ts not as if you are not going to get in due to it being full

Thought I would give an update on the response from the club to this issue which I raised with them on 16 May

Well their response was.......................nothing, they haven't responded to my communication. I sent it then and also sent a reminder that they had not responded early last week but sadly still nothing

So while on field the club is undoubtebly making great progress this represents yet another off field lack of professionalism

Thought a response would be reasonable by now

Phone them.

Could do Dave but I guess there is little point in having a 'Contact Us' area on the website if you are not going to respond to it. Iguess I was being too simplistic when I read

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I thought that might mean they would respond

I will call them though

This "double whammy" charge was also in effect for the Magic Weekend tickets. When I filled in the booking form it was clear that there would be a £3 sales fee PLUS another £3 for paying by debit or credit card, even though the ticket I was buying was priced at just £7.50! Therefore I paid by cheque in order to avoid the second charge. I'd have thought the whole process of taking payment by cheque would be more laborious and less cost effective for all concerned than processing a debit card payment, but there you go!