Just trying to book tickets for tomorrow online and was astonished to see that my £20 ticket will actually cost me £26

£20 for the ticket, £3 for the pleasure of using the website and £3 for using a credit OR debit card

Well sorry but Quins RL can stuff it. Its fine paying for a ticket but a 30% supplement for sod all is enough to put anyone off

No doubt those who defend everything will justify it but its NOT justifiable and enough to put anyone off

Chris Brown in finding-excuse-to-get-out-of-game shocker

Bloody ridiculous, just what is the booking fee for if it isn't to cover CC processing charges?

Just not going to be ripped off Dave. In fairness its not justifiable and I wonder how many others are put off

Its a genuine point and one I have asked the club for its comments. Its about attracting punters not putting them off. At the end of the day I don't have to justify to anyone whether I attend or not (and won't) but its only right to be charged a fair and proper price and £6 as a booking fee is neither fair or proper

Just my view

Accepting it's not great why dont you just turn up on the day and pay at the gate.

As big a draw as the dancing kid maybe I suspect it wont be a sell out.

Alternatively stay at home and have a charity B B Q

So you think the club should pay to process your credit card, making your ticket cheaper? And you think the website and ticket ordering system were free to set up?

So for the sake of £6 you are totally going to give the game the swerve? You must think a lot of the club (although we already know you don't give a monkeys and rank it as your bottom priority).

As pointed out, walk up and buy yourself a ticket before the match, its not difficult.

Manly Sea Eagles - 22/02/2009
Seat : LEX/FF/J/0167 - 15.00
Seat : LEX/FF/J/0168 - 10.00
Web sales fee : 3.00

________________________________________________________________________________
The total of these purchases is GBP 28.00

Paid using a debit card. No fee. £3 for the convienience of using the website and selecting my seat, no problems with that.

Looks like the North Stand is open too

Well if you believe the available seats in the Online booking system the majority of remaining seats are in rows A to D which having sat there in the first season back at the Stoop is a pretty crap view. Having a 120 mileround trip to the game I was keen to ensure I could get a decent seat

There are lots of £25 (or is it £31) tickets available I suspect that I will do exactly that and pay on the gate £25 and get a decent seat

Cutting through all the mickey taking (the first 2 BBQ's have attracted 180 people and we don't charge a booking fee) the surcharge on a ticket is unacceptable and the issue os of course far bigger than my intentions. Many people like to have their tickets booked in advance and this is a real turn off. Once someone has purchased a ticket they are committed to be there, one the day who knows what may crop up to change their mind

My footy club Oxford United has a completely opposite approach. Buying in advance saves you £2 on every ticket, irrespective of the price and the booking fee for web and telephone is £1 per booking. So booking early saves you £1 but gives the club a better view of what the crowd will be and therefore what plans need to be made

Quins seem to punish fans for early commitment to go to a game which is a very strange way to behave IMO

These are all the things that together hamper the clubs intention (we assume it is their intention) to increase crowds. They need to be doing things to encourage and not discourage people

As I said before its just my view

Plenty of major websites charge fees for using their online facility. I don't see any issue with that. Its £3 you are crying over



Shall we club together to calm him down? I'll contribute 50p.

Its a cost of doing business Dave and not something you should expect your customers to pay for

Tell me another online retailer that charges you to use their website. You'll have to search hard

If it has cost them the equivalent of £3 per ticket then they have been done

Any ticketing website

As usual you are totally missing (or choosing to ignore) the point

This is not about me, how many other people who "don't give a monkeys and rank it as your bottom priority" may decide the same as myself. They may choose to pay for a ticket but not the other add ons

Keep you head in the sand, I am sure these are the sort of 'marketing initiatives' that will hodl the club in good stead for the future

I will be there though but it does not stop it being very wrong

My head in the sand? You are the one that has only just come across the concept of being charged to use an online service



Its £3, to get an advantage over walk up customers and collect tickets at your leisure, a bargain IMO.

Not Oxford United, recently booked with Leeds United who charge £2 for a credit card booking

Its a bit different from £6

No £6, you are very confused. Must be all the sand around your gills

You've said yourself that Oxford United charged you £1. The Quins online ticketing solution is excellent and wouldn't have been free.

Where are you getting £6 from? Its £3, unless you want to pay with a credit card.

Ever bought tickets for a gig or theatre performance? No fees there either?

Did you miss my post? I bought 2 tickets for the Manly game using a Maestro card and didn't get charged. Would you like a copy of my bank statement as proof?

Dave

It clearly says that there is a £3 we sales fee plus a £3 Credit OR Debit Card charge

I guess that could have changed. Your evidence is clear but I am just saying what the site says at the point you are about to pay.

This is a copy and paste of the text. Hopefully the club will confirm one way or the other when they respond

[iCheckout Payment Details

Please note we do not accept American Express or Diners Club for ticket purchases

Please note that there is an administration charge of £3 for the use of Credit or Debit card[/i

Inform them I made a purchase in February using the exact same system and didn't get charged to use a debit card. I find charging for using debit cards a little offside tbh but not a massive issue. Very very few places do it.

seperate point Lads. I had to ring the office the other day to purchase 2 kids tickets that I could not see on line. That needs looking at.

I had to pay an admin fee for a gig at Ronnie Scotts. No tickets, no mail out, just my name on the door.

viewtopic.php?t=410122 Even the biggest club in the [iworld[/i sometimes get ticketing wrong Maybe its just speedway and Oxford Utd who get it right Thoughts Mr Listy

viewtopic.php?t=410122 Even the biggest club in the [iworld[/i sometimes get ticketing wrong Maybe its just speedway and Oxford Utd who get it right Thoughts Mr Listy

I’m with Chris Brown on this one. To levy a charge of 30% on a £20 ticket is scandalous. I know there are cheaper ways of buying them but this hardly encourages the casual punter.

In my ignorance earlier in the season, I purchase a ticket online and was only offered the option of buying a ticket in the first four rows. Not having been to any of the games prior to this one I incorrectly assumed that the seats behind me were all sold. Imagine my surprise when I arrived to find a majority of the seats empty. OK so I moved and the next game I attended bought my ticket, at the back of the stand, on the gate but again it hardly encourages or gives the right impression to a casual punter.