According to website you pick them up from the ticket office.

On this score I dont think the club do to badly. Ive never had a mega wait.
I reckon they are RU employees though as even a few years back when
indicating I wanted RL Ticketing I was greeted with "Good Morning NEC Harlequins."

true, but then you do get passed on to a rather nice young Broncette.

Rang them yesterday, theres been a delay getting the tickets from the printers but they can be picked up from the ticket office tomorrow.

1. Idea stage........what about 4 games for 30 notes? Yeah, great...
2. Hello. Is that the printers? Could you produce 500 of these 4 pack tickets for me? Cheers.
3. Proofs arrive...checked...approved....signed off.
4. Printed
5. Delivered.

6 working days tops...start to finish

Useless, just sodding useless, rather like the team these days. It must be endemic throughout.