I'm sure if you ring the ticket office tomorrow, they will sort it out for you.

Hi rob

You should have got your juniors season tickets and I can only assume the seller was unaware of the deal. We have a few part time staff on match days etc who do a great job but unfortunately these things happen once in a while.

If you call into the ticket office and ask for Andrew, refer to this message then it will be resolved. Any problems pm me.

Thanks for your support.

Steve

I also took my two young boys with me for their first ever rugby game (and my wife's first game since 2005). Ticket office tried to charge me £46...until I reminded them about this offer. We also didn't get junior season tickets. They very much enjoyed the game though, so hopefully now lifelong fans.

BTW (Loophole alert!!) I was interested to notice a couple of guys in front in me getting their tickets through this offer and walked off boasting about not even having any children with them, and they'd saved some money. The things people do to save a couple of quid eh?

Part time staff or not. They SHOULD be aware of all offers.

Id would have thought they would have had someone in charge who knew of the offer