Great stadium, great location, hopeless catering. Everything had runout before the Halifax game started! We were starving AND sober! I reckon you've blown it for next year.

We don't run the food and drink, it's a franchise.

That's as maybe, but the club have a moral (and commercial) responsibility to ensure smooth operation of all things relating to the matchday experience whether they outsource the supply or otherwise.

Point taken, you're absolutely right.

To be fair, they also ran out of food before half time at Wembley during the Challenge Cup Final. I'd expect that they'd have a greater knowledge & understanding of catering for large numbers, but I guess it does happen.

Thinking of the greater good, its always better to use up all the food than see it go to waste.

Agree 100% with this post. Was obviously there last night; what a fantastic venue, couldnt think of better place to hold the match yesterday. The Atmoshphere and europhia-like feeling in that place is epic, im glad to say the best night of my life was experienced in your superb stadium, so i thank you

Allways have liked the Halliwell Jones and will continue to attend games there, fantastic atmosphere and friendly banter. Perfect.

I didn't get why they knocked down James May's Lego house and yet nobody's noticed a Meccano and dirt lean-to hidden behind a pub and a chip shop.

More pertinently, I would imagine, Heathcotes have a contractual obligation to provide a reasonable level of service via KPIs.

I suspect you have a job not dissimilar to mine...

KPIs and SLAs?

Not me Chief. I am a bean counter, of a fashion.

Irrespective running out of a beer at a Rugby ground is inexcusable imo ...

Sure. And for the club the monitor the KPIs and to enforce the contractual obligation between the parties. Whichever way you slice the cake, it isnt working well as there have been plenty of complaints over the years without apparent improvement.

I'm not even sure what the KPIs they measure anyway other than income. The queues are rediculous at times and customer satisfaction must be low.

The obvious ones are; time taken to be served and customer happiness. It is all a moot point if it is left unmonitored.

When I raised the point with Dave Hutchinson this season he was very supportive and promised it would be looked into. He also offered me a free pie