Not having a dig but it dos say this voucher must ripped out by the turnstlye operater.

Well, until i get told to do so then i'll bring it.

Don't you think that it might have been a good idea to put the phone down for a couple of seconds or is life so complicated that you can't exist without a mobile against your ear? Whilst some people on this thread might have a grievance, you certainly haven't. Stop whingeing. There's nothing worse than trying to give someone some information when they're on the phone at the same time.

With this attitude I'm not sure why you chose a career in retail. Also I fail to see what the hourly wage of the employee has to do with anything. Of course the employee is unlikely to be to blame for the fault but they are the representatives of the retail organisation. Lastly, may I venture, the only one with a "believed understanding of retail legislation" is yourself based on the previous posts.

The Sale and Supply of Goods Act 1994 is there to protect the public from careless retailers who treat their customers with "genuine complaints" like "muppets".

And as for that smart "your job consists of two jobs eh buddy" speech you gave him, you wonder why you get treated like crap by people serving you.

I wasn't actually speaking on the phone, I was just making the point that due to being on the phone before entering the turnstyle I didn't have any hands free to flick through the book. I only just managed to put it down on the counter.

And he wasn't trying to tell me information, he was just for some reason deciding to have a dig.

You are right, it's up to him to find the ticket not you. They should be greatful that we pay the money and buy the season tickets. The cheeky git i'd of said the same if i was you.

Like I have said, 9 times out of 10 I will find the right page just out of instinct, however on this occasion I was absolutely loaded up with my phone, wallet, hoodie.

Bring in the swipe cards or whatever they have at Man Utd in my opinion.

Can't agree. It's a bit like handing over your passport. You have it open on the right page. Your life must be really complicated if you can't even decide whether you were on the phone or not and the comment you passed to him smacks of ignorance and contempt. These people aren't servants you know. Phone, wallet, hoodie, what you need is a man servant.

Handing over a passport is totally different.

Firstly when you are handing it over to traffic control you aren't really a commercial customer, you haven't really directly paid for the services of passport control. I for one expect a certain degree of rudeness from the people at passport control, their job is to be no nonesense.

Secondly the people at passport control have a serious security role to play. It is important that they are able to watch people at all times (especially in the current climate).

Thirdly, in a passport it is blatantly obvious and very easy to find the correct page. However in a season ticket made up of many thin pages, only distinguished by a single number, it is easy to be unsure which is the right page to turn to.

Also, as a legal document. It could be argued that a passport is yours to sort out yourself. Especially seeing as at many airports there are signs which ask you to have the right page ready. There are no such signs at the HJ.

No doubt there are many more reasons why you can distinguish a turn style from passport control.



As for not being able to decide if I was on the phone or not. As I entered the turnstyle I was on the phone, but I then put it down to sort out my season ticket. However obviously my phone was still in my hand.



My comment which smacked of "ignorance and contempt" was only made in reply to a comment which he made to me which I found rude and totally unneeded. I can hardly see how asking a bloke to do his job is treating him as a slave.


You man servant comment is just insane. I was on the phone, I took out my wallet to get to my season ticket, and was carrying a hoodie anyway.

You knew you needed to show something from your season ticket, so why not have it ready? This is (almost) my last word on the subject. I just feel that you treated the man badly from start to finish.

I entered the turn style with my season ticket out of my pocket.

I just hadn't found the right page due to;

being on the phone beforehand,
having my hands full with other things,
not being sure which ticket I needed (the last time I put forward my season ticket at the wrong page I got an even worse lecture!).

I know that in an ideal world I could have found him the right page. And like I say 9/10 times I do that. However on this occasion I didn't. I would hardly call that treating the guy badly. At the end of the day his job surely entails finding and ripping the ticket.


The original post was about club staff lacking customer service skills. This man did lack customer service skills.

Any manager will tell you, even if the customer is one of the most awkward and rude in the world, as a member of staff you do not hit back with jibes or complaints.

And therein lies the problem with the Warrington commercial function. I've read enough to know on here that there is a problem and that it has persisted since the Wilderspool days.