I think with the way the southstand is at the minute there is rarely a game you can pay on the gate, even so another idea would be to have 1 cash entrance

Not sure about last Sunday (there appeared to be a few gaps), but for every other league game so far the South has been sold out. The best way to manage numbers is by issuing tickets.

I didn't say that at all - I said that the shop are acting as intermediaries (which they are) & yes you are right it is up to the shop to ensure that something is "fit for purpose" (it's a shirt, you can wear it therefore it's fit for purpose. Being specific it identifies the wearer as a supporter of Warrington Wolves RLFC so even then is "fit for purpose" - the issues with ink run/cracking etc are quality issues in the appearance, not those determining the fitness of use as a shirt); however there is no point in standing at a counter shouting the odds at someone who is paid the minimum wage and has pretty much a set script to adhere to. As I said, if you have an issue with the finish & quality of an item, contact the manufacturers direct, you are much more likely to receive recompense and "compensation" from them than you are from a shop who are only legally obliged to exchange/refund if an item is "not fit for purpose".

That is not correct under English Law. The definition of "fit for purpose" would be argued but the courts would more often than not come down on the side of the consumer.

Your argument of "it can still be used as a shirt despite colour runs and cracking" would not hold water as there is a material failing in the garment.

Do you work in the shop ?

To be honest I'm not really bothered. I went in to exchange my son's shirt and although they did try to resist within a minute or so they agreed to without the requirement for either party to get irate.

However there may be people less informed reading your posts who act upon your poor advice and buy the "set script" from the sales-persons and decide to contact ISC direct. I would like to hear from one person whom ISC have replaced their shirt for them.

As for "fitness for purpose" under the Sales of Goods then this was in inverted commas as it was not the full description as Sales of Goods also relates to Satisfactory Quality (previuosly merchantable quality) which takes account of durability, price paid and minor defects. Your interpretation of fitness for purpose as "it's a shirt you can wear it" is laughable.

Even Captain Kirk got no joy from the Federation and had to contact the suppliers. The Federation said "it still functions as a shirt".

Why would you contact the manufactuerers at a cost to yourself, when you can visit the retail branch you purchased the product from and exchange the product?

It's the clubs responsability to take up with the manufacturer, I don't think people are trying to be compensaited, they just want there top exchanging.

Usually I do find the correct page but on this occasion;

I was on the telephone,
I wasn't quite sure what the score was with it being a cup game,
My hands were full with my wallet and a hoodie.

All in all I was in no mood to do a job which could easily be done by the bloke behind the turnstyle.



As relying on the turn style operators to find the right page for everybody, slowing everything down. I wouldn't be so sure. Last week against Catalan I watched a man struggle to decide which was the right page to turn to in his season ticket, and spend at least a minute having various conversations etc with his friends about which one to present. All this despite the fact it was tipping it down outside and he was delaying everyone.

TBH i rip my voucher out at home and just take the voucher, alot quicker and prevents me from mislaying my season ticket.

I used to do that until a mate of mine was read the riot act by one of the turnstyle operators who was going on and on about terms and conditions, identification, fraud, terrorism, the price of bread etc.

Better safe than sorry.

Fair point. You can't win with some of them first they're moaning about having find the correct page next there moaning about just giving in the voucher - no assistance required.

Yeah at the end of the day I struggle to think of an easier job. The worst you will have to contend with is the occasional paper cut.

Has anyone managed to swap a top with lettering on the back.
Like everyone elses, the logo's on the away shirt have all cracked but I have names on the back of it. Would the club still swap it ?

Does anybody from the club read this - and if so has there been a formal reponse yet?