Leeds away shirt for 2011http://i44.photobucket.com/albums/f12/woto/away-jersey.jpg" >

chav city

been in the shop today to change the size of shirt i got for xmas, not a cat in hells chance!

the shop is beyond poor, not one of them was apologetic, or even remotely bothered! the shop needs looking at, and badly!

TBF it does say on the clubs website that they will only be doing refunds/exchanges after Jan 4th

yes but if you havent checked the website, as not everyone will, then what use is that?

there was also no reason for why that is the case, the shop was empty at the time i was in, and simply wanted to change the size of my shirt, rather than get a refund or exchange for another item completely.

I tried to exchange my shirt today for a smaller size. I had the original in one hand and the replacement in the other but was told I couldn't exchange. Very poor customer service.

As mentioned before though, on the website it specified that items can't be exchanged until January 4th.

yes and as previously mentioned why not? it takes 2 minutes, and the shop wasnt busy!

i'd guess that now people won't go down before Tuesday expecting their time.

It is precedent. If they were to attend to people today then they might have a hundred people tomorrow (the only day they are open this week) when they haven't clarified with MGMT about things.

I'd recommend giving them the time they have asked for and don't expect special treatment. No matter what; they have set that date and i think they have for a reason.

they most likely aren't being plonkers for the fun of it.

its fair enough, i wasnt happy about it at the time, and just wanted my shirt changed before the match on sunday, which wont happen now!

but how was i supposed to know if i hadnt checked the website as many others wont have done!

Simple check the website too make sure.

Why would you expect special treatment it says on the website and also in the shop, do you want the club to ring you up and tell you??

Wolfware is not the only retailer who are not doing refunds until after new year. Many oft he stores in town are, As for "well, the shop was empty", the store staff have been given their instructions and its far better for them to say "can't do it" rather than pick and choose when/who to help. Admittedly it could have been better communicated to the public.

(wonder how much of the returns policy is also the fact that they will get VAT back on any returns at 20%?)

Anyone know if you could unstich the Benson for beds logo on the shirt?

im seriously thinking of doing this... infact all the patches on the shirt look like they will be easy to remove.

I don't have a shirt because of the patches, sewn on with what can only be described as fishing line.

Could be an expensive experiment if it goes wrong.... can you try it first and let me know how it goes